Vice President, End User Technology: VIP Support

Vice President, End User Technology: VIP Support

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The End User Technology VIP Support Specialist provides high-touch, white-glove technology support to Santander’s senior executives, board members, and other critical business leaders. This role is accountable for delivering a seamless, secure, and reliable technology experience across all devices, platforms, and collaboration tools. Operating with the highest level of professionalism, discretion, and urgency, the specialist ensures that executive users receive proactive, world-class service in alignment with Santander’s operational excellence and risk management standards.

This is a full-time, on-site position based at Santander’s office located at 437 Madison Avenue, New York, NY. The role requires presence in the office five (5) days per week.

What You Bring:
Executive & VIP Support

• Provide personalized, end-to-end technology support for C-suite executives, senior leaders, and other VIP stakeholders.
• Serve as the primary point of contact for technology-related issues impacting executive offices, meetings, and travel.
• Deliver white-glove service for hardware, software, mobile, and collaboration systems with an emphasis on discretion, efficiency, and communication quality.

Technology Operations & Incident Management

• Diagnose and resolve complex technical issues involving Windows 11, iOS devices (iPhone/iPad) and enterprise tools such as Microsoft 365, Teams, and Outlook.
• Support network connectivity (VPN, Wi-Fi, remote access), printers, and peripheral devices used by executives.
• Manage VIP-related incidents and requests through ServiceNow, ensuring accurate documentation, prioritization, and escalation where appropriate.
• Provide on-site and remote A/V support for meetings, presentations, and video conferences in executive offices and boardrooms.

Security & Compliance

• Ensure all activities align with Santander’s Information Security and Technology Risk standards, including device encryption, data protection, and user access controls.
• Partner with Cybersecurity, Infrastructure, and Risk teams to maintain compliance with internal and regulatory requirements.
• Maintain strict confidentiality in all executive interactions and technology operations.

Continuous Improvement & Project Support

• Participate in device refresh, mobility, and collaboration technology initiatives across Santander’s U.S. operations.
• Contribute to the evaluation and deployment of new tools that enhance the executive user experience.
• Identify recurring issues and recommend proactive solutions to improve reliability and reduce downtime.
• Bachelor’s degree in information Technology, Computer Science, or a related field.
• 9+ Years Experience with client (PC) technologies and support services.
• 7+ years of experience in IT end-user support, including 3+ years in VIP or executive support.
• Expertise in Microsoft 365 administration, endpoint management tools (Intune, SCCM), and remote support platforms.
• Proven ability to troubleshoot across multiple environments (Windows, macOS, iOS, Android).
• Familiarity with ServiceNow or similar ITSM platforms.
• Exceptional communication, interpersonal, and problem-solving skills, with a customer-first mindset.
• Demonstrated ability to work under pressure and manage sensitive situations with tact and professionalism.
• Spanish language proficiency preferred.
• Experience supporting financial services or regulated environments.
• Understanding of enterprise networking, endpoint security, and data privacy controls.
• Customer Focus: Anticipates executive needs and delivers a seamless user experience.
• Technical Mastery: Deep knowledge of endpoint technologies, collaboration tools, and security practices.
• Integrity & Confidentiality: Manages all executive interactions with the highest ethical and privacy standards.
• Collaboration: Works effectively across Technology, Security, and