Host/Cashier

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Greeter/Host/Cashier is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.

   

Maintain a courteous, efficient and welcoming entrance to the restaurant or bar Greet and welcome guests and respond to requests in a friendly and courteous manner Notify servers of new seats in their section to ensure our guests receive immediate and proper attention Ensure a high level of visibility in restaurant during entire shift by remaining at the greeter station and periodically circulating through the restaurant to assist servers, respond to guest requests and observe the efficiency of the food and beverage operation Elicit feedback from departing guests on their experience in order to continually improve the operation to increase guest base and maximize revenues Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties Communicate with kitchen and staff to ensure steady flow of dining guests Maintain list of waiting guests, know which server is covering each station; what tables are available and how to seat guests alternately in each section Promptly greet arriving guests with a warm, sincere greeting Take and input reservations Answer telephone according to standards Clean tables, chairs and floor area as needed Polish silver and folds linens Assist service team as necessary to meet and exceed the guests’ expectations Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

   

Requirement/Skills Minimum of one year hospitality experience in Customer Service; Strong verbal and interpersonal skills; Works well independently or as part of a team; Strong attention to detail; Commitment to exceptional guest service; A positive attitude; Adhere to the policies and procedures of the hotel. Physical Demands Perform repetitive hand and arm movements; Ability to lift, pull, push up to 70 pounds; Must be able to push a luggage cart containing several pieces of luggage, up to 70 pounds each; Must be able to squat, bend, kneel and twist; Ability to stand for long periods of time; Occasional lifting, pushing, or pulling of more than 50 pounds Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assi