Principal Program Manager, Business Operations

About GridwareGridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.
About the Role We’re looking for a strategic and execution-driven Principal Program Manager / Head of Biz Ops to drive operational excellence across the company. This role will lead cross-functional planning, prioritization, and progress initiatives that ensure delivery of the company’s most important objectives.  

Responsibilities

• Evolve existing operations around planning, goal setting (OKRs), and performance tracking (KPIs) across departments. 
• Define and develop operational mechanisms / company operating model to support our cross-functional, full-stack hardware-software business.  
• Build trust with key stakeholders to drive synergy across product, operations, engineering, and go-to-market aligning teams, creating structure, tracking progress, and ensuring accountability. 
• Identify process bottlenecks and implement scalable systems to improve efficiency and clarity in operations. 
• Create a communication strategy and deliver regular communications to the organization on key topics re: to operational efficiency.  
• Develop reporting and insights that help leadership make data-informed decisions and potentially build a small business analytics team in time. 
• Support the COO to define, operationalize, and execute company-wide priorities and strategic initiatives – for example, resource planning, organizational design, etc.  

Required Skills

• 7-10 years of program and/or operations related experience in a scaling technology or engineering organization. 
• Exceptional communication, influencing, and stakeholder management skills. 
• Experience building and improving business processes and operating cadences, ideally in a growth-stage start up.  
• Analytical mindset with comfort in data analysis and business reporting tools, background in data analytics & BI a plus. 
• Proven track record leading complex, cross-functional initiatives with tangible, successful outcomes. 
• Strong business acumen--able to connect company strategy to operational execution. 

This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!
BenefitsHealth, Dental & Vision (Gold and Platinum with some providers plans fully covered) Paid parental leave Alternating day off (every other Monday)“Off the Grid”, a two week per year paid break for all employees. Commuter allowance Company-paid training