Administrative Operations Manager

Assisting Hands Home Care – Baltimore North, MD

Assisting Hands® Home Care is known for delivering compassionate, dependable in‑home support that helps clients stay safe, comfortable, and independent where they feel happiest—at home. Our caregivers are highly trained, bonded, insured, and committed to providing personalized care with real‑time communication for families. We’ve built our reputation on exceptional service, genuine compassion, and a deep understanding of what matters most to the people we serve.

Is expanding in Baltimore County, and we’re looking for a motivated, compassionate, and highly organized Administrative Operations Manager to help build and lead our growing team. This role combines office management, caregiver support, and occasional hands‑on care—perfect for someone who enjoys a fast‑paced environment and wants to grow with a small start‑up agency.  This is a unique opportunity to join a small, fast‑growing franchise at the ground level and play a key role in shaping our culture, operations, and client experience.

About the Role
The Administrative Operations Manager keeps the office running smoothly while supporting both caregivers and clients. This position blends administrative leadership with hands‑on support, making it ideal for someone who thrives in a dynamic environment and enjoys wearing multiple hats.

Key Responsibilities
• Oversee daily office operations and ensure smooth workflow
• Answer phones and greet visitors in person at the office
• Assist with recruiting, interviewing, and onboarding CNA staff
• Provide coverage for CNA shifts when needed (must hold active CNA certification)
• Support scheduling, client communication, and caregiver coordination
• Maintain compliance with company policies and state regulations
• Contribute to building a positive, supportive, growth‑oriented team culture
• Collaborate with ownership on operational improvements and long‑term growth initiatives

Required Qualifications
• Active CNA certification (required)
• Experience in home care, home health, or healthcare administration
• Strong communication and customer‑service skills
• Ability to multitask and stay organized in a fast‑moving environment
• Comfort working in a small start‑up setting with evolving processes
• Dependable, professional, and committed to high‑quality care

Preferred Skills
• Scheduling or staffing experience
• Recruiting or HR support experience
• Familiarity with home‑care software systems (a plus, not required)

Benefits
• 401(k) with company match
• Health insurance
• Paid two‑week vacation
• Career growth opportunities as the franchise expands

Why Join Us?
Assisting Hands is known for compassionate, high‑quality care—and we’re building a team that reflects those values. If you’re ready to grow with a company that values your experience, your leadership, and your heart for caregiving, we’d love to meet you. Compensation: $45,000.00 - $50,000.00 per year

Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US. Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.

 

Aside from the company’s mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.

 

According to the company’s Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company. “Our agencies hire caregivers that first and foremost align with our company’s core values.” Gail went on to explain that their agencies do a complete interview process of each hiring candidate. “We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills.”  Additionally, the agencies do a comprehensive background screening, training and verification of skill competency. “Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients,” Gail said.

 

According to some of the agencies’ caregivers, Assisting Hands motivates their employees to give the best care possible. “They treat their caregivers with very high standards,” said Fatima L.  She went on to say that the company strives to provide quality care to their clients for all their individual needs. “Because of this quality care it makes a great difference to all elderly clients and their