Senior Manager, Talent Development

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Talent Development plays a key role in advancing our enterprise-wide talent development strategy, focused on building a culture of continuous learning and leadership excellence. Reporting to the Lead Director of Talent Development, this individual will design, deliver, and measure impactful learning and leadership programs that enable colleagues and leaders to perform at their best today while preparing for the future.

This role partners closely with HR business partners, senior leaders, and Centers of Excellence across the enterprise to identify capability gaps, design scalable learning solutions, and ensure alignment with our enterprise talent framework, leadership fundamentals, and development ecosystem. The ideal candidate is a strategic thinker, skilled facilitator, and operationally strong program manager who thrives in a fast-paced, matrixed environment.

Primary Duties and Responsibilities

Strategy & Program Design

• Partner with the Lead Director of Talent Development to shape and operationalize the enterprise talent development strategy, ensuring alignment with business priorities and the CVS Health vision of becoming America’s most trusted health care company.
• Design and deliver leadership development programs and experiences that build enterprise competencies across all levels of leadership, from emerging leaders to executives.
• Translate competency models and leadership frameworks into actionable development solutions, tools, and learning experiences.
• Leverage data and insights (engagement, talent reviews, performance trends) to inform design decisions and demonstrate impact.

Program Management & Delivery

• Lead the end-to-end management of enterprise development programs, including planning, implementation, measurement, and continuous improvement.
• Partner with internal stakeholders and external vendors to ensure high-quality design, facilitation, and delivery of programs.
• Facilitate learning sessions, workshops, and leadership experiences to build capability and engagement across audiences.
• Develop communication, marketing, and change management materials to drive awareness and adoption of development initiatives.

Measurement & Continuous Improvement

• Define success measures and apply the Kirkpatrick model (Levels 1–4) to evaluate program effectiveness and behavior change.
• Collect and analyze feedback to refine programs, ensuring they meet colleague, leader, and enterprise needs.
• Leverage technology and learning platforms (LMS, AI tools, analytics dashboards) to scale access, track participation, and monitor impact.

Partnership & Collaboration

• Collaborate with HR Business Partners, Enterprise Learning & Development, and other Centers of Excellence to align development strategies and ensure an integrated talent experience.
• Partner with business leaders to understand strategic goals and identify development priorities to enable business outcomes.
• Contribute thought leadership in modern learning methodologies (e.g., in-the-flow learning, coaching, social learning, and digital enablement).

Qualifications

Required:

• 7+ years of experience in talent development, learning and development, or leadership development, preferably in a large, matrixed organization.
• Proven experience supporting senior leaders (VP and above).
• Demonstrated experience designing, delivering, and managing large-scale leadership or professional development programs.
• Strong facilitation and consulting skills with experience engaging senior leaders and cross-functional partners.
• Proven ability to translate strategy into action, manage complex projects, and deliver measurable outcomes.
• Strong communication, storytelling, and influence skills with the ability to simplify complexity and inspire engagement.
• Experience using learning platforms, digital tools, and analytics to enhance the learner experience and measure impact.

Preferred:

• Master’s degree in performance psychology, learning & development or a related field.
• Certification in coaching, instructional design, or leadership assessment tools (e.g., MBTI, DiSC, Hogan).
• Experience with leadership competency frameworks, enterprise talent strategies