Epic Willow Ambulatory Analyst Associate-Retail Pharmacy Applications

Department:

12209 Advocate Aurora Health Corporate - Pharmacy Applications

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

n/a

Major Responsibilities:

• Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.  Effectively explains the functioning of the assigned Epic applications and related systems to the users. Assists users with using the full functionality of the applications.
• Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.  Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.
• Works with users and team members to set priority for user requests and reviews and clarifies user requests. Assists with impact analysis.
• Documents current workflows, specifications, user manuals, procedures, and other relevant information.  Completes all change and quality control documentation using department standards
• Participates in testing, user training and results evaluation.  Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.
• Monitors and documents post-implementation problems and revision requests.  Identifies ongoing application system issues for all assigned applications and communicates patterns to Sr./Lead Application Product Analyst.
• Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines. Assists in the appropriate completion of all change and quality control documentation using department standards.
• Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications.
• Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications.  Assists with the scheduling and managing application version upgrades for assigned systems.
• Participates in the maintenance, enhancement, and interface of assigned applications.  Troubleshoots and resolve user problems.

Licensure, Registration and/or Certification Required:

None Required.

Education Required:

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

Typically requires 1 year of experience in automated laboratory and/or business systems.  

Knowledge, Skills & Abilities Required:

• Certification Addendum:  Team members will obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.
• Basic knowledge of computer operating platforms, applications software, and network software.
• Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement.  Demonstrated ability to translate user requirements into system specifications. 
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.  Ability to prepare, import, and manipulate information in spreadsheets and databases.
• Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.  Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner.
• Basic knowledge and ability in the use of project management software, tools, and methodologies.
• Knowledge, understanding and ability to follow change management processes.
• Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management. 
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and time