Housekeeping Manager - Hampton Inn & Suites Wilmington Christiana

Description

Located in the heart of Newark, Delaware, just minutes from Christiana Mall, the Hampton Inn & Suites Wilmington Christiana offers guests a comfortable, reliable stay with easy access to top shopping, dining, and major business hubs. Known for delivering consistent, high-quality service and a welcoming atmosphere, our hotel is a trusted choice for both business and leisure travelers visiting the greater Wilmington area.

Currently, Hampton Inn & Suites Wilmington Christiana is seeking a Housekeeping Manager to oversee and lead all housekeeping operations. This role is responsible for ensuring that guest rooms, public spaces, and back-of-house areas are maintained to the highest standards of cleanliness, organization, and presentation. The Housekeeping Manager plays a critical role in delivering an exceptional guest experience by building and developing a strong housekeeping team, driving efficiency, and fostering a culture of accountability, pride, and attention to detail.

This is your opportunity to join TBC Hotels, a forward-thinking and people-focused hospitality company, where relationships, integrity, and service excellence are at the core of everything we do. If you are a hands-on leader who takes pride in creating clean, welcoming environments and developing high-performing teams, we invite you to grow your career with us.

Requirements

What You'll Do:

• Ensure that all guest rooms, suites, public areas, and back-of-house spaces are cleaned, sanitized, and maintained in accordance with established standards and procedures.
• Oversee daily housekeeping tasks, including room cleaning, turndown service, linen and towel management, and replenishment of amenities.
• Coordinate with front desk and maintenance teams to address guest requests and resolve issues promptly.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, orderliness, and adherence to brand standards.
• Address and rectify any discrepancies, deficiencies, or maintenance needs in a timely manner.
• Implement and maintain quality control measures to consistently deliver a superior guest experience.
• Manage housekeeping supplies, cleaning products, and linens to ensure adequate stock levels while optimizing cost efficiency.
• Coordinate with suppliers and vendors to procure high-quality cleaning products and amenities.
• Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service.
• Promote a culture of continuous learning and professional growth within the housekeeping team.
• Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service
• Lead, train, and supervise a team of housekeeping staff, including housemen, housekeepers, laundry attendants, and supervisors.
• Foster a positive and collaborative work environment, promoting teamwork, respect, and continuous improvement.
• Set performance expectations, conduct regular performance reviews, and provide coaching and guidance to enhance staff performance and development.
• Promote a culture of continuous learning and professional growth within the housekeeping team.

What We're Looking For

We’re seeking passionate hospitality professionals with:

• Strong leadership, organizational, and communication skills.
• Proficiency in housekeeping operations, cleaning techniques, and industry best practices.
• Knowledge of health and safety regulations and protocols.
• Familiarity with inventory management and budgeting.
• Ability to handle multiple priorities and manage time effectively.
• Excellent interpersonal skills and a guest-centric approach.
• Proficiency in using housekeeping software and Microsoft Office applications.

Education and Experience:

• High school diploma or equivalent preferred.
• Read, write, and speak English fluently.
• Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
• Ability to multitask and work in a fast-paced environment.
• 1 year of prior housekeeping management experience.
• Prior Hotel experience.

About TBC Hotels

Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community.

Having t