Lead Program Manager, Channel Field Ops

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose. 

Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered.

Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.

Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.

No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire.

 

About the role

The Channel Team is seeking a Lead Program Manager to oversee the successful delivery of  standardized initiatives and processes within the Channel field team. You will report to the Senior Manager of Channel Management, where you will bring a blend of strategic foresight and operational excellence to manage ongoing projects critical to the team's success. You will ensure consistent delivery of value by maintaining efficient processes, clear documentation, and collaboration across a diverse set of internal stakeholders.

If you are passionate about operational excellence, thrive in a collaborative environment, and excel in managing multiple priorities while driving impactful results, this is the role for you!

This role requires you to work remotely from EST or CST time zones.   

Your everyday tasks will include:

• Serve as the end-to-end owner for field programs, ensuring timely delivery, clear communication, and alignment with business objectives.
• Support and refine processes, templates, and tools for consistent and scalable execution of ongoing work.
• Collaborate with internal teams (e.g., Marketing, Product, and Operations) to ensure smooth execution of ongoing processes and resolution of project-related challenges.
• Create and maintain prioritized project schedules, addressing emerging needs, risks, and opportunities while ensuring alignment with strategic goals.
• Monitor, track, and report on key performance indicators (KPIs) for field programs to drive accountability and continuous improvement.
• Drive continuous improvement by integrating feedback, data, and insights into decision-making processes and project execution.

Skills and experience you'll need to succeed:

• 5+ years experience working with technology companies, managing customer/partner relationships, and/or building and launching programs and solutions for B2B customers.
• 5+ years experience in program management with increasing levels of responsibility.
• 3+ years experience leading cross-functional teams in successful project execution and/or operational rigor.
• Process-oriented with a passion for streamlining workflows and improving operational efficiency.
• Agile and adaptable, thriving in environments with competing priorities and rapid changes.
• Collaborative and proactive, fostering strong relationships across diverse teams and stakeholders.
• Exceptional communication and stakeholder management abilities, with experience influencing senior leadership and external partners.
• Excellent organizational and project management skills; ability to implement structure (processes, frameworks) into daily work with little direction in a fast-paced, ever-changing environment.
• Experience with Jira a plus.

Beyond the resume skills that match our culture and this role:

• You are dedicated to elevating client and co-worker experiences, knowing that exceptional work centers on serving others.
• You adapt swiftly to new business demands, understanding that change fuels collective and individual growth.
• You excel in communication, effectively connecting in remote/hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events.
• You hav