Front Office Supervisor (Overnight)

Location

Hilton Head Oceanfront Resort

 

 

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. 

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

Omni Hilton Head Oceanfront Resort is currently seeking a Front Office Night Supervisor to join our team.

This key role is responsible for ensuring the efficient and professional check-in and check-out of guests, delivering exceptional service, and overseeing nightly front office operations. The ideal candidate will have a strong understanding of front desk procedures, guest services, and interdepartmental coordination to help ensure seamless operations and exceptional guest experiences throughout the night.

Responsibilities

• Perform check-in and check-out procedures accurately and efficiently.
• Address and resolve guest scenarios courteously and professionally, escalating issues to management when necessary.
• Oversee and support all front desk operations, including the completion of A.M. and P.M. Front Desk checklists, PBX Checklist, and Guest Service Duties.
• Train new associates in front desk procedures, guest services, and operational systems.
• Serve as the acting supervisor for the Front Desk/Guest Services team in the absence of the Assistant Manager.
• Utilize and maintain proficiency in technical systems, including:
  • Opera, Vision, Synergy, Nucleolus, Epitome, and Vingcard systems.
  • Medialla, Rate Discrepancy, NXTV, Tax Exempt processes, and .com/wholesale bookings.
• Manage and monitor reservation special packages and reports (e.g., Complimentary Rooms Report).
• Understand and communicate radio codes and hotel emergency procedures.
• Ensure familiarity with all hotel facilities and their inter-departmental relationships.

Qualifications

• Strong customer service skills with a focus on professionalism and courtesy.
• Proficiency in cash handling and reconciliation.
• Advanced computer and technical skills, including familiarity with office equipment (copiers, fax machines, radios, and Nextel).
• Strong training and leadership abilities.

  Physical Requirements:

  • Ability to stand for extended periods.

  Work Environment:

  • Primarily indoors, with occasional exposure to exterior conditions.

  Tools/Equipment:

  • Opera, Vision, Synergy, Nucleolus systems, and standard office equipment such as copiers and fax machines.