Manager, Client Solutions (Programmatic) - FreeWheel - Virtual/Remote

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

About the team

FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be principally focused on Beeswax, our Demand Side Platform (DSP) programmatic offering.

The Client Solutions team ensures our clients experience exceptional service from pre- sales scoping through to implementation and retention. We use our deep domain knowledge, system expertise and close engagement with our clients to ensure Freewheel is delivering to meet our client’s critical business challenges and evolving needs.

We are tasked with developing creative and pioneering software solutions to the business challenges faced by the world’s largest Media Agencies and AdTech companies. We are a vital partner for other Freewheel functions, and your communication skills, passion for media, and business & technical acumen will all contribute to the development of complex solutions that power the future of the industry. Your solutions will take many forms, from proof of concepts and demos to large multi-faceted deployments of new and existing demand-side technology.

About the role:

Reporting to the Director, Client Solutions, this is a line management role for FreeWheel’s Solutions Engineering function for our proprietary Demand Side Platform (DSP). They will use their skills and experience to improve the scalability and sustainability of our global team for product implementations, improving our client’s time to value and return on investment for our products and services. They govern the implementation and optimisation service model for our software and services, collaborating with other functions across FreeWheel to bring new technology to market, from Go-To-Market (GTM) strategy to general acceptance implementation and ensuring all our products have a best-in-class solution fit. They will be responsible for a global team who can be deployed on global, regional and/or local opportunities as required.

Job Description

Responsibilities:

• Line management of a team of Solutions Consultants spanning US and EMEA, including performance reviews, career growth planning, regular 121s and team/ individual support, guidance, coaching and management of escalations
• Manage current and future team resourcing and capacity based on active and future pipeline opportunities
• Partner with commercial teams by resourcing pre-sales opportunities, assessing solution fit for prospects
• Take ownership of all Solution Engineering responsibilities for BaaS, DSP and Professional Services activities, working closely with Revenue, Services, Product and Engineering functional leads
• Define strategies to meet client and internal business needs, focused on continuous improvement
• Govern the design and evolution of our Solutions Engineering service model and discipline; focused on Product Implementations & Optimisation and commercialised Professional Services
• Manage internal senior stakeholder relationships across Client Services, Revenue, Product & Engineering, and HR business functions as needed, ensuring we are aligned and geared up for success
• Manage senior and executive level engagements with key client stakeholders as required
• Work with Product and Engineering through the product lifecycle to ensure that products meet agreed market & client requirements

About You:

• Client-centric, strategically minded and an exceptional communicator.
• Excellent stakeholder relationship skills, able to influence and implement strategies to grow and sustain their function
• Proven experience in team leading or line managing a diverse team of individual contributors
• Solid background in SaaS and loves to creatively evolve service models with scalable and sustainable strategies
• Strong understanding of the AdTech industry ideally the Programmatic advertising ecosystem
• Strong understanding of openRTB-enabled technologies
• Familiarity with Python and SQL, AWS or comparable cloud services
• A degree of technical acumen with implementing/ optimising/ managing SaaS solutions – the role is semi- technical; you will need to understand technical concepts working with technically minded solutions engineers and product & engineering teams