Assistant Front Office Manager - PM

Description

Doubletree by Hilton is seeking an experienced Assistant Front Office Manager to assist in overseeing the front desk operations and ensure exceptional guest experiences. This position is a PM Shift. 

Where you can make an impact:

• Supervise front desk operations, including check-ins, check-outs, and reservations.
• Train and mentor front desk staff to maintain high service standards.
• Address and resolve guest inquiries and complaints promptly.
• Monitor front desk performance metrics and implement improvements.
• Collaborate with other departments to ensure smooth operations
• Generate reports for management and provide operational insights.

Requirements

Education/Formal Training:

• High school diploma required; bachelor’s degree preferred.

Experience:

• 2+ years in front desk or hospitality management.

Knowledge/Skills:

• Excellent organizational and leadership abilities.
• Proficiency in property management systems.
• Strong communication and guest service skills.