IT Lead

Lingokids is on a mission to help families raise amazing kids through Playlearning™. Ready to join us on this exciting journey? 🚀

Lingokids is a global leader in educational technology, helping over 185 million families worldwide raise amazing kids through Playlearning™,our unique approach that blends education with play. Our mission is to empower children with modern learning experiences, combining educational subjects with essential life skills to help them grow into confident, conscious, and resilient lifelong learners.

Beyond our award-winning app, we’ve built a multi-platform educational universe, including our “Baby Bot” and “Baby Bot’s Backyard Tales” shows, Podcasts, and Music Publishing. Our content, developed in collaboration with top education experts and Oxford Press University, ensures an engaging, high-quality learning experience in a safe, ad-free environment. This dedication to excellence has earned Lingokids multiple industry awards across app, podcast, and video categories, including Best Original Learning App by Kidscreen Awards, National Parenting Product Awards by NAPPA Awards, and Best Parenting Product by Good Housekeeping, among many others!

As an IT Lead, you'll manage our existing IT team member, take direct ownership of day-to-day IT work, and play a key role in driving automation and efficiency across the company. This role sits within the Engineering department and works closely with engineering, and other teams to ensure our infrastructure, tooling, and processes support a fast-moving organization.

If you want to be part of a team that's redefining the future of education, we’d love to hear from you!

What you’ll do

• Lead and manage the IT function, including direct management of our current IT team member

• Be hands-on with daily IT operations: you're not just directing, you're doing

• Run helpdesk support, triaging and resolving issues for employees across the company

• Own the full employee lifecycle from an IT perspective**:** manage onboarding (account provisioning, device setup, access grants, tooling walkthroughs) and offboarding (account deactivation, access revocation, device recovery, data handling), ensuring a smooth and secure experience at every stage

• Manage the full device lifecycle (laptops, phones, tablets) including procurement, provisioning, and decommissioning

• Own and operate our MDM platform, managing device policies, compliance, and security configurations

• Administer and maintain our SaaS tooling stack (Google Workspace, Slack, Notion, and others)

• Manage user accounts, permissions, and access controls across all company platforms, including regular access reviews and least-privilege enforcement

• Collaborate with Engineering and other departments to identify and implement automation opportunities that reduce manual work across the company

• Contribute to IT security practices: endpoint protection, patch management, vulnerability response, and security awareness

• Manage vendor relationships for IT services and hardware

• Maintain IT documentation, asset inventory, and internal knowledge base

• Support compliance requirements related to IT operations (COPPA, kidSAFE, data protection, etc.)

What you’ll bring

• 5+ years of experience in IT operations or systems administration, with at least 1-2 years in a lead or senior role

• Strong hands-on skills across macOS and Windows environments

• Experience with MDM solutions (Kandji, Jamf, Fleet, JumpCloud, or similar)

• Solid knowledge of Google Workspace administration

• Experience with identity and access management, SSO, and directory services

• Experience designing and running structured onboarding/offboarding processes, ideally with some level of automation

• Scripting ability (Bash, Python, or similar) to automate repetitive tasks and build internal tools

• Familiarity with networking fundamentals (DNS, DHCP, VPN, firewall basics)

• Strong troubleshooting and problem-solving skills

• Excellent communication: you can work with engineers and non-technical teams alike

English is a must: We’re a multicultural team providing a service in English, so while certifications aren’t necessary, fluency is essential. As a fully remote company, clear and effective spoken and written communication, especially in asynchronous and long-form formats, is key to collaborating successfully.

Life at Lingokids