Regional Retail Operations Director - Metro Mid South

Work Location:

Greenville, South Carolina, United States of America

Hours:

40

Pay Details:

$141,960 - $213,200 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Regional Retail Operational Director (RROD) owns the strategic implementation of the operational excellence platform for a Metro Market. This job provides required Retail support to the Regional Presidents and Retail Market Presidents in accordance to operational and financial goals for the Region. The Regional Retail Operations Director leads Retail strategy and is responsible to strengthen performance and improve overall results in operational efficiency, risk management, audit, compliance, and expenses in an effort to elevate the Customer Experience, drive financial results and deliver shareholder value.

Depth & Scope:

• Provides the strategic perspective required for the region through oversight of people plans and strategies to fulfill the operational excellence performance in alliance with Retail goals and strategy
• Implements strategic direction for all aspects of Retail Store Operations within the metro market, including; strategic planning, policy and procedure implementation, process improvement, local execution of department programs and day-to-day leadership, coaching and guidance to ensure effective expense management and operational integrity
• Collaborates with senior leaders and key stakeholders to understand, develop, and implement effective and consistent risk management initiatives while managing current Employee behavior as it relates to loss, exposure, reputation, Customers, Employees and the brand
• Manages Build for the Future and provides people leadership that will attract, motivate, and retain highly diverse, qualified, and engaged Employees and Teams to fulfill current business needs and future business goals
• Oversees work flow analysis and ensures implementation of new retail operations business solutions and practices to increase efficiencies
• Assumes project leadership assignments from Head of Store Operations and supports consistent operational process across all regions of TDB AMCB
• Provides strategic direction, leadership and oversight on complex projects and high-level assignments
• Partners with HR Lead, L&D Learning Consultant and ROOs in monitoring and analyzing policy violations, losses and employee performance to determine training needs and/or process improvement opportunities
• Provides direction and oversight on retail Store FTE expense performance and provide direct support to Retail Market Presidents (MPR's) to effectively manage to budget
• Partners with MPR's to develop and execute plans to elevate market LEI performance
• Leads/directs escalated and/or complex problem resolution to mitigate Customer impact
• Supports Retail Market Managers and Retail Operations Officers in providing feedback, guidance and coaching to Store Employees partners with retail leaders to hold Store Employees accountable for performance
• Maintains strong collaborative relationships with relative business lines, partners and peers acts as a liaison between retail leadership and business lines to address issues affecting profitability, efficiency or the Customer/Employee experience
• Leads and coaches to global approach problem solving
• Partners with market business line leaders to create a cohesive flow of communication, knowledge and understanding
• Attends and participates in Regional Governance meetings to discuss market perspective and create consistent cross Regional process and best practices
• Develops strong succession for the Region through commitment to TDBG people management and Employee Experience practices
• May act as a team leader or designate in absence of MPR. Primary Metro Market contact for key business line leaders, including; Risk Management, Compliance, Audit, Security, Facilities & Real Estate, Procurement and Technology Solutions
• Ensures timely completion of required compliance training within the retail Metro Ma