Product Design Manager, Experience Design

ROLE SUMMARY

Our team, Digital Solutions Adoption, consists of two main areas under which our disciplines are divided across; Experience Design consisting of Design Research, Design Strategy, Product Design, Design Engineering and Design Ops; and Business Adoption which includes Trainings, Communications and Change Management. We support ERP (SAP) solutions by using collaborative methods with a human-centered focus to deliver solutions to our users across the enterprise.

As a Product Design Manager for ERP solutions, you will define concepts, establish strategies, get hands on, as well as manage the consistent delivery of design artifacts that unify our solutions and services. You will be collaborating with solution and product owners, developers, agile leads, domain leaders, and will collaborate and team up with other members of the ERP team, the DSA team and other UX orgs in the company.

ROLE RESPONSIBILITIES

The Product Design Manager, Experience Design colleague’s responsibilities include but are not limited to:

• Support design teams to scope initiatives, identify priorities, form clear and concise design project plans, and deliver projects that have multiple stakeholders and moving parts within an Agile framework

• Guide the design process from framing a challenge to research, insights, concepts, UI design and implementation

• Contribute to the vision and strategy of uniting all solutions under a common set of design practices, design standards, and visual language

• Lead design projects across the entire solution lifecycle and multiple launches that may begin in one platform and continue or end on another

• Collaborate with researchers, engineers, solution owners, designers, and other stakeholders to synthesize data from multiple sources to communicate insights or recommendations in compelling and creative ways

• Create deliverables including sketches, high fidelity UI designs, prototypes, proof of concepts, wireframes, user flows, user stories, and information architecture – where needed

• Delegate and oversee project tasks carried out by junior team members, helping them to develop their individual strengths and skillsets

• Lead meetings with global stakeholders to develop detailed briefs and clarify design requirements

• Help continuously develop and enhance our team by taking ownership for accomplishing new and different requests, exploring opportunities to add value to organizational accomplishments

• Partner with consulting partners to manage overall project execution, providing coaching and feedback where necessary

• Interact with stakeholders throughout the duration of projects with a high degree of polish, professionalism, and reliability to ensure needs are met, changes are incorporated, and deliverables exceed expectations

• Track design project performance, specifically to analyze the successful completion of short- and long-term goals

QUALIFICATIONS

Must – Have

• Bachelor’s degree (Design or related discipline) with at five years of relevant experience; or Master’s degree with three years of relevant experience; or Associate's degree with eight years of relevant experience; or Ph.D. with 0+ years of experience; or 10 years of relevant experience with a high school diploma or equivalent

• 5 years related experience in Product, Service, Interaction Design, or similar role for SAP solutions

• Experience in applying UX to SAP Fiori Solutions

• An advanced proficiency with design and prototyping tools primarily Figma

• Experience utilizing Lean and Agile methodologies

Nice – to – Have

• UX, HFI, SAFe or equivalent certification highly desirable

• Strong visual design skills

• Working knowledge of HTML, CSS, and JavaScript frameworks a plus

• Pharmaceutical or Manufacturing Industry experience a plus

Other Job Skills

• A solid understanding and demonstration of user centric design principles

• Ability to collaborate actively as part of a multi-disciplinary, multi-cultural and multi-location teams

• Enthusiasm, patience, and a solutions-oriented attitude toward any risks and challenges

• Comfort with ambiguity and complex problems

• Organized, able to act independently, and able to switch between different projects in a fast-paced environment

• Familiarity in emergent technologies and how to apply them to different business challenges

• Ability to confidently present work and to accept or provide constructive feedback

PHYSI