Patient Access Manager, Dayshift, Patient Access

Fort Washington Medical Center

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Fort Washington Medical Center seeks to hire an experienced Patient Access Manager who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing

As a Patient Access Manager you will:

• Provides multi-site leadership for AHC Rehabilitation and for the development of processes and initiatives designed to improve Patient Access Revenue Cycle performance
• Provides, in partnership with the client, system level oversight for CRCM client improvement programs and initiatives related to assigned Patient Access activities, working with the client's Corporate and Facility Directors, Navigant •Account Executives, Navigant Account Executive, as warranted.
• Effectively participates in sectional Quality Assurance, Patient Satisfaction, •Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes.
• Leads by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results.
• Maintains and demonstrates expert knowledge of the application of Patient •Access processes and best practices; supports the integration of Navigant's Patient Access related business objectives within the client environment through partnership with the client.
• Knows, understands, incorporates, and demonstrates the Client and Navigant's Mission, Vision, and Values in behaviors, practices, and decisions.
• Serves in a leadership role and promotes positive Human Resource Management skills
• Provides leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Navigant / client departments and services, vendors, etc.
• Manages assigned staff to ensure steady workflow balance and high-quality outcomes
• Educates physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements (where appropriate)
• Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation.
• Prepares required reports using statistically sound information, displaying content in easily understandable format; Escalates to the EFC Director or Client Account Executive any unfavorable trends.
• Collaborate with Navigant Patient Access Leaders to resolve issues appropriately.
• Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general

Qualifications include:
• Minimum of 10 years in supervisory / management role. Acute Care Facility
• Patient Access Department leadership experience, managing one or more functional areas of: Patient Scheduling, Pre-Service/Financial Clearance,
• Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment preferred.
• Five or more years of consulting and project management experience in revenue cycle design and optimization highly desirable.
• Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM) desirable
• Bachelor's Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field required.
• 10 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement.
• Master's Degree preferred.
• Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation preferred
• Requires proficiency with: Microsoft Excel, Word, Project, PowerPoint and SharePoint
• Prior experience with the major Patient Access technologies currently in use, and/or other "like" systems

Work Schedule:

Full time day shift Monday through Friday

#GR8 Patient Access & Admission

Pay Range:
$77,313.60 - $115,980.80

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• 403(b) retirement plan
• Free Employee parking
• Benefits Eligible Positions:
  
  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]
  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting