Principal Associate, Project Manager - Card Payments Well Managed Team

Principal Associate, Project Manager - Card Payments Well Managed Team

As a Project Manager on the Card Payments Well Managed Team, you will be responsible for the delivery of a flawless, highly regulated customer experience using an Enterprise-Wide infrastructure to process over $650 billion in customer payments annually. You will leverage your project, process, and risk management skills to ensure we maintain compliance with regulatory and corporate requirements. The role will work directly with product managers, software engineers, risk and compliance partners along with data teams to develop and monitor a well-managed operation.

On any given day you will be:

• Overseeing the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.

• Solving complex problems and consulting on new capabilities by leveraging your payments subject matter expertise.

• Building, enhancing, and managing payments-related processes and controls to ensure the day-to-day delivery of key functions.

• Driving the implementation of preventive controls to minimize risk events and improve operational efficiency.

• Partnering with Risk Management to identify, assess, and mitigate potential risks involving data management and data movement systems.

• Collaborating with Product Management and Technology teams to integrate effective controls into the design and development of new and existing payment features.

• Influencing management through the effective presentation of insights and recommendations for improvement.

Responsibilities:

• Operational Monitoring & Control Testing: Executing the daily monitoring of control reporting and investigations to rule-out issues, including direct outreach to partners and associates and conducting root cause research for system/process breakdowns. These efforts are leveraged to identify sustainable systemic enhancements that drive automation and ownership. Supporting end-to-end testing of controls by planning and executing required test process steps. Assessing the operational and design effectiveness of automated, hybrid, and manual controls. Creating and maintaining adequate testing support documentation (BRDs, rationale, finding/issues reports).

• Quality & Remediation: Identifying internal control weaknesses and recommending remediation to strengthen the control environment. Learning/performing Quality Assurance reviews of completed test workbooks and results.

• Intent Translation & Process Excellence: Serving as the Content Domain Owner for Procedural Intent, ensuring the accuracy of all materials leveraged within Payments pertaining to how an agent executes a particular task. Working closely with Servicing partners to translate strategic intent into actionable agent steps. This includes identifying and facilitating enhancements to ACT team job aids and agent-facing procedures to minimize unnecessary escalations and executing on the Well Managed agenda to drive sustainability, automation, and enable ownership.

• Technical Integration: Learning/performing code reviews in support of automated/hybrid controls.

• Risk Event Management: Serving as a Business Lead to identify, contain, and remediate issues in accordance with the Enterprise Risk Event standard, ensuring customers are made whole within a timely manner. This includes coordinating fixes with key parties, maintaining open communication with the Event Management team, and actively participating in risk mitigation and recovery efforts. Driving risk-related projects based on defined priorities to ensure scope, timelines, and deliverables are met while proactively identifying risks and mitigating or escalating as needed.

The Successful Candidate:

• Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail.

• Builds strong relationships, influences across levels and functions, and delivers great results through others.

• Leverages data and technology-driven solutions to solve complex problems and drive action.

• Has strong project and process management skills, including the ability to identify end-to-end impacts, create project plans and communicate updates.

• Demonstrates outstanding communication and partnership skills essential for interacting with key stakeholders across a