Customer Care Specialist

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Role

As Customer Care Specialist, you will be the first point of contact for our clients' employees, answering phone calls, emails, and chats. You’ll handle a variety of inquiries—ranging from broadband and delivery updates to calculating tax benefits for gross salary purchases like mobile phones. In short, you will become an expert in the administration of employee benefits

This is a fixed-term contract until January 2026 role with the potential for extension, perfect for someone looking to step into a fast-paced, people-first environment.

As a customer care specialist  you will :

Answer phone calls and emails from end users, suppliers, and administrators

Handle administrative tasks (approx. 40% of your role)

Escalate issues internally to our Danish team when needed

Deliver excellent service under pressure, with empathy and efficiency

Work independently and take initiative in a self-led environment

Personal attributes

We’re looking for someone who is  customer-oriented, and confident working in a fast-paced, support-driven environment. You bring strong communication skills, stay calm under pressure, and enjoy solving problems quickly and effectively.

You’re organized, and comfortable using tools like Excel to manage data and support reporting. With a solid background in customer service, you manage your time well and take pride in delivering helpful, accurate support to every user.

We also see that you have:
    

• 1–2 years of experience in customer service 
• A knack for navigating IT systems
• Great time management and prioritization skills
• Strong written and spoken communication skills in Danish and English
• A service-minded and proactive attitude

It's a ⭐, thus not a requirement if you also :

Experience working in a tech or SaaS environment

Used Excel for tracking or admin

Knowledge of gross salary benefit schemes

Practical information

📍 Location: Nyhavn, Copenhagen , fully office based

 🕒 Start: As soon as we find the right match!

📝 Extent: Full-time, Fixed-Term (with potential for extension)

Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously and may hire someone before the last application date.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.