Clinical Referral Specialist

10402 AMG Milw South Shared Services - Business Office

Full time

Yes

40

• Clinical Referral Specialist works Monday thru Friday from 8:00 to 4:30 onsite at West Mequon supporting the physicians at West Mequon, Germantown North, and Hubertus.

Pay Range:

$21.85 - $32.80

Major Responsibilities:

• Reviews work queues to identify unscheduled ordered services and connects with the patient to schedule the appropriate service.
• Schedules appointments including complex specialty appointments and adheres to appropriate protocols. Communicates to the patient all pre and post appointment instructions (i.e., medication guidelines, food/beverage consumption guidelines, check in procedures, directions to facilities, etc.). Schedules the ordered medical service accurately and links order to appointment.
• Responsible for providing provider referrals to patients based on the ordered medical service and patient’s preferences.
• Responsible for documenting all contact attempts to schedule the ordered medical service in the patient’s electronic health record and adhering to department workflows and procedures for contact atte