Customer Support Specialist II - The Toro Company

Who Are We?  

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in.

With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company - Agricultural Division the best place in Abilene, TX to build a career. 

Major Function? 

The Customer Support Specialist serves customers by being their point of contact.  Manage customer information and accounts, and works with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements.

Sponsorship: 

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment VISA at this time.

Work Location: 

This opportunity is based out of Bloomington, MN.  Candidates should prepare for 5-days on site. 

What Will You Do? 

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s).

• Produce and distribute order management reports to customers to optimize consolidation of container shipments.

• Process shipments for international customers in accordance with export regulations.

• Support and interact with sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements.

• Maintain knowledge of Toro products.

• Maintain best in class responsiveness to correspondence with internal and external customers.

• Identify and communicate any issues which would delay or impede prompt shipment of orders.

• Work with freight forwarders and consolidators to ensure export compliance.

• Document and update departmental procedures as needed.

• Take lead in periodic projects and activities such as LEAN process improvements.

• Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation.

What Do You Need? 

To be considered for this role, an individual should meet the following minimal requirements:  

• Experience:  At least one (1) to three (3) years in a phone/headset, customer support environment.

• Education:  Bachelor’s degree preferred in a technical discipline, or equivalent 1-3 years of experience in related industry.

• Language Skills: Fluent English.  Spanish preferred.

• Skills: Strong communication, both written and verbal;  Great active listening skills; Exceptional interpersonal and rapport-building skills;  Patient and empathetic attitude;  Strong time management and organizational skills;  Adaptability and flexibility;  Comfortable working in fast-paced environments;  Basic troubleshooting skills; Computer literacy;  Phone skills, including familiarity with complex or multi-line phone systems; and Expertise in customer support.

What Can We Give You? 

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including: 

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment. 

• Location – Conveniently located in Bloomington, MN.  Candidates should prepare for 5-days on site. 

• Competitive Salary –