Commercial Operations Specialist

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Commercial Operations Specialist plays a key role in supporting the end-to-end commercial process
across multiple regions, ensuring smooth execution of operational tasks related to order management,
customer setup, financial transactions, and cross-functional coordination. This position serves as a vital
link between sales, finance, customer service, and supply chain teams, helping to resolve issues,
streamline workflows, and support ongoing business initiatives.

The ideal candidate will be detail-oriented, highly organized, and comfortable navigating ERP and CRM
systems (such as SAP/ Salesforce) and cross-functional communication. Responsibilities include:
managing customer account setup, supporting commission and distribution payments, resolving billing
and shipping issues, overseeing credit reviews, and responding to both internal and external inquiries.
The role also involves maintaining compliance with internal standards and external regulations, assisting
with special projects, and contributing to process improvements across regions.
This position requires strong problem-solving skills, a customer-first mindset, and the ability to adapt in a
fast-paced, collaborative environment.

Key Characteristics:

• Strong interpersonal skills with the ability to collaborate effectively across multifunctional teams and departments
• Excellent communication skills, demonstrating professionalism and tact when interacting with customers and stakeholders at all levels
• Exceptional organizational and time management skills, with a proven ability to prioritize tasks, manage multiple projects simultaneously, and consistently meet deadlines
• Adaptable and resilient, with the capacity to thrive in a dynamic, fast-paced environment
• Detail-oriented with a strong analytical mindset and problem-solving abilities
• Customer-centric approach, balancing business needs with maintaining positive client relationships
• Self-motivated with a proactive attitude and the ability to work independently as well as part of a team

Duties & Responsibilities:
Commission and Financial Processes

• Support partner commission and distribution profit payments
• Assist with banking account setups
• Manage credit hold reviews and past due account processes
• Conduct new customer credit evaluations

Order and Billing Management

• Resolve SAP billing discrepancies and ensure accurate invoice processing
• Review and process demo supply and standard instrument orders
• Handle order confirmations and coordinate demo project fulfillment
• Manage credits, rebills, and shipping-related issues

Customer and Account Setup

• Create and maintain customer accounts in SAP
• Oversee Know Your Customer (KYC) workflow processes and ensure compliance
• Review and correct duplicate customer accounts, incorrect payment terms, and address inaccuracies
• Process tax exemption documentation and FONDO certificates for Puerto Rico
• Maintain up-to-date insurance certificates and supplier certifications

Inquiry and Issue Resolution

• Monitor and respond to inquiries from shared email boxes
• Provide support to sales and customer service teams on operational and customer-related questions
• Collaborate with internal stakeholders to resolve account, order, and billing issues efficiently

Cross-Functional Coordination and Support

• Assist with cross-functional projects and special initiatives, such as Brilliant Fulfillment and customer data projects
• Support sales partner forecasting and reporting efforts

Qualifications

Knowledge, Skills & Abilities:

• Strong understanding of order-to-cash processes, including billing, credit management, and customer account setup
• Working knowledge of ERP and CRM systems
• Awareness of compliance and regulatory processes, including KYC, supplier ce