International Customer Relations Coordinator

Job Description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

As a Customer Service Specialist, you will be in the office 5 days per week managing the Order Administration and Order fulfillment functions for international intercompany orders. The Customer Service Specialist is a key role reporting to the Customer Service Supervisor located in Marinette, WI. You will be based in our Marinette Office and will be part of a team that is focused on expanding our footprint and customer base to achieve our strong growth objectives. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written. 

How you will do it:

Part of your day-to-day tasks include:  

• Enter orders efficiently. 
• Send order confirmation to customer. 
• Manage incomplete/credit hold orders to confirm release. 
• Monitor inventory levels to order ship from the proper warehouse. 
• Manage backorders. 
• Maintain ship dates.  
• Manage order cancellations quickly. 
• Answer calls. 
• Handle customer questions concerning shipments, backorders, escalations etc.  

• Pull regular reports to manage orders.  
• Manage cases in Salesforce.com.