The Manager, Banking will assume responsibility for the governance of the combined Hilton Centre of Excellence (CoE) and Shared Service Center (SSC) Europe Banking and Credit Card teams, based in Glasgow and India respectively. Working with the Director, OTC & Managers, Banking they will supervise, monitor & support the team in the delivery of the designated activities. The post holder will be expected to have day to day involvement with the team, and communicate said deliverables to key Hilton stakeholders. Key deliverables of the role will be to document and train the end to end processes in addition to contributing to the rollout of a new matching and reconciliation tool.

What will I be doing?

Under the direction and guidance of the Director, OTC the post holder will be charged with inputting on current best practice, which can be expected to be delivered by an upper quartile Banking operation. They will assist in supporting the delivery of strategies, ensuring Hilton’s Centre of Excellence delivers a seamless, efficient and customer focused experience, which maximizes on output without compromising the quality of service.

Key to the success of the role will be the ability to communicate and influence at all levels, both internally and with external stakeholders, and with the ability to build and maintain strong business and 3rd party relationships.  Participation in project management in respect of Banking tasks and the ability to simultaneously manage multiple tasks and deliver to tight deadlines are considered essential elements of this role. The post holder will possess the capacity to effectively contribute towards a strong customer-focused ethos whilst ensuring that a robust control environment is maintained from a hotel Banking perspective. 

The post holder will assume day to day responsibility European property specifics, promoting a pursuit of first-class service delivery. The person will drive delivery of Hotel Banking strategies and tightly govern the team on a day-to-day basis; this will require meticulous attention to detail, the ability to accurately interpret key business drivers within the Hotel Banking function and to take appropriate action where necessary. They will also support the Director and Banking Managers in the management of Hotel Banking Service Level Agreements (SLA’s), providing input to support development, refinement and ongoing monitoring ensuring that agreed service delivery metrics are met /exceeded.

Essential Functions:

 Planning Activities

•             Support the implementation of strategy, goals, key initiatives and priorities for the function.

•             Plan the Banking team workloads and priorities, ensuring all key department tasks are completed to scheduled timelines and checklists are updated accordingly.

•             Influence and motivate the team, ensuring all function tasks are performed in the most efficient and effective way.

•             Maintain and revise, where necessary, all controls documentation in line with the organisation SOX compliance routines and deliverables.

•             Implement processes to support the successful conclusion of all SOX compliance testing and reviews, including peer checks, checklists and oth