Convention Services Manager

Property Description

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef. Apply now to start your journey in paradise!

Overview

Are you a dynamic and results-driven sales professional with a passion for creating memorable events? Look no further! Join our team as a Catering Sales Manager and be part of our exceptional hospitality experience. As a Convention Services Manager, you will have the opportunity to showcase your outstanding sales skills and create unforgettable moments for our guests. Bring your energy, enthusiasm, and love for the hospitality industry, and be part of a team that goes above and beyond to exceed expectations.

Summary:

• Drive sales and generate revenue by selling our exceptional catering services
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions
• Collaborate with our culinary and event teams to design customized menus and event plans
• Conduct site visits and present proposals to clients, showcasing the unique offerings of our venue
• Stay up-to-date with industry trends and competitor analysis to identify new business opportunities
• Provide exceptional customer service and ensure seamless execution of events
• Act as a brand ambassador, promoting our hotel/resort and its offerings to potential clients
• Be part of a supportive and collaborative team that is passionate about creating extraordinary experiences

If you are a passionate sales professional with a keen eye for detail and a love for creating memorable events, we want you on our team! Join our team and be part of a dynamic and exciting work environment where your skills and creativity can shine. Take the next step in your sales career and apply now to become our Catering Sales Manager. Let's create unforgettable experiences together!

Responsibilities

Essential Functions:

· Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.

· Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.

· Communicate accurately to operations the details needed to satisfy the contract and client needs.

· Prepare for and attend all applicable pre-cons and post-cons.

· Arrange for VIP amenities to be delivered.

· Check on functions regularly as they are being executed for groups.

· Prepare and send advance brochures/menus to prospective customers.

· Prepare and receive cash deposits, billing and payments.

· Sell liquor in accordance with state liquor laws.

· Work with Executive Chef in menu planning to maximize revenue based on customer budget.

· Work with group sales on menu planning in order to maximize food and beverage revenues from groups.

· Execute guarantee and cut-off policies.

· Create, review and revise rooming lists and VIP lists.

· Prepare letters, proposals, BEO’s, thank-you notes, etc.

· Pre-check room setups, prior to arrival of the group.

· Know meeting room set-ups and capabilities.

· Know sleeping room configurations and types.

· Manage the function book and adjust space in order to ensure maximum potential revenue.

· Follow up on all turn-overs within 24 hours via telephone and within 3 days with written correspondence.

· Respond to requests by Meeting Planners immediately.

· Maintain price integrity both in rooms and food and beverage.

· Manage existing accounts and follow up with client re-solicitation to capture future business.

· Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.

· Davidson Lead Referral Program. Actively seek business opportunities for other company-managed hotels.

· Meet or exceed goals set by the DOS, DOC and/or DOCS.

· Responsible for increasing overall revenue per attendee via