Montblanc Brand Ambassador - Dallas

 

At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Brand Ambassador

Montblanc | Dallas, TX

 

Role Overview

The Montblanc Brand Ambassador will be focused on delivering a high quality

omnichannel service (primary focus is e-boutique) that meets the needs and

expectations of each of our clients (spanning across client satisfaction, sales and after

sales/product care inquiries). This role will also serve as a representative of the Maison by promoting the values of Montblanc, while also becoming knowledgeable of the Maison’s history, business, products, and marketing activations. This candidate will also be responsible for driving sales growth through corporate gifting initiatives, client outreach and fostering on-going client relationships. The ability to collaborate and identify new initiatives and solutions will be key to the success of this

candidate.

 

Key Responsibility 1: Sales and Client Satisfaction Excellence

Achieving the highest possible level of client satisfaction by delivering exceptional sales and service. Leading sales driven ambassador team focused on the full client journey,from engagement to converting (closing techniques to be used in all channels). Most importantly the ambassador will be responsible for achieving or exceeding monthly revenue targets by capturing all sales leads and increasing conversion.

 

• Individual revenue/target achievement.
• Exemplifying sales and sales culture.
• Achieve individual sales goals and targets by identifying opportunities to build

• revenue and increase average invoice.

• Overall achievement of Conversion Rate and NPS Goals
• Process merchandise orders initiated by phone and/or website; this will involve a

• great deal of data entry

• Become a brand expert by seeking new brand and product knowledge
• Answer a wide variety of customer inquiries, including product information, stock

• availability, product care, etc.
• •Achieve operational excellence by handling all inbound calls, emails and chat in a
• timely manner

• Ensuring coverage in key chann