Customer Service Representative

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Fiskars Group

Customer Service Representative

OUR ROLE

Join our team as a Customer Service Representative, where you’ll play a vital role in ensuring seamless sales order processes and exceptional support for our Intercompany countries. As part of our collaborative 10-member team, you’ll handle sales orders, provide support on availability inquiries, delivery timing, and invoicing inquiries, and manage sample order handling for Finland. At our company, we pride ourselves on fostering a supportive and inclusive work environment that values teamwork, precision, and dedication. This is a great opportunity to work in a global network and with multi-functional tasks without the need for travel, all while contributing to a team that thrives on performance and collaboration.

This position is based in Espoo, Finland and reports to our Sales Operation Manager, Elisa Keskitalo. The position is a 1-year fixed parental cover and hybrid.

WHAT YOU’LL DO AT FISKARS GROUP

Responsibilities:

• Create sales orders for Intercompany countries and Finnish sample orders.

• Follow-up and monitor order stock and deliveries.

• Take care of claims and credit requests that Intercompany countries are sending.

• Support with invoicing.

• Reply to availability inquiries.

WHO YOU ARE

Skills, knowledge, and experience:

• Suitable degree, commercial education (Bachelor level) or similar.

• 1–3 years of experience in a similar role, particularly in customer service, order processing, and logistics.

• Strong communication skills to effectively engage with customers and various internal functions.

• Problem-solving oriented, with a proactive approach to tackling challenges.

• Highly organized and structured, with an ability to manage multiple tasks efficiently.

• Eager to learn and always willing to help team members.

• Proficiency in Finnish and English, as these are the daily working languages.

• Familiarity with SAP ECC is a strong advantage.

START YOUR JOURNEY AT FISKARS GROUP

We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in ENGLISH today! Don’t worry about a cover letter, your application is enough indication of your interest.

We are committed to protecting your personal data, so we only accept applications through our career website.

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Last day of application:

2025-01-25

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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary