Member Experience Coordinator

About Fountain Life 

Fountain Life is changing healthcare from REACTIVE to PROACTIVE. We provide an innovative, fully integrated platform delivering best-in-class predictive, preventative, personalized, and data-driven health.  We are your fiduciary, continuously monitoring the world for the latest breakthroughs in science and technology that can augment your healthspan, lifespan, and performance like never before. All in one place, in a spa-like experience. Welcome to your best life, lived well. Welcome to Fountain Life. 

Fountain Life Member Experience Specialist

About Fountain Life

Fountain Life brings together the world’s most renowned medical and health experts to boost longevity and performance – putting the health back in healthcare. We do this by utilizing cutting-edge Artificial Intelligence (AI) to collect data and gain insights into the human body that have never been possible before. Our data-driven approach enables us to find illnesses including cancer, cardiac, metabolic, neurodegenerative disease early, before they can cause harm. As a result, our members operate at peak performance throughout their life; ultimately feeling as healthy and vibrant at 100 as they were at 60.

What’s in it for you?

Fountain Life is a group of innovators led by Dr. Robert Hariri, Tony Robbins and Dr. Peter Diamandis. This unique opportunity allows you the chance to be a part of this disruptive health care environment and change the way medicine is done forever. As an employee you will also receive Fountain Health Insurance, which enables you to utilize many of the proactive health features Fountain Life has to offer.

Fountain Life lives by the following customer experience promises:

• I will always strive to surprise and delight our members.
• I will over deliver and exceed members expectations.
• I will always consider a member’s emotional journey, the goal is for every member to feel safe, empowered, and educated. 
• I will always be respectful of our member’s time and strive for a seamless experience. 
• I will strive to make the testing day educational and understandable. 
• I will ensure that all results are simple to understand, data driven, and actionable.
• I will remember that Fountain Life membership is exclusive and global. As such, our members will demand a 21stcentury experience. 
• I will ask for feedback and always strive to be better. 
• I will create memorable experiences.

What is the opportunity? The Fountain Life Member Experience Specialist will report to the Center Director. They will act as the ‘face of Fountain Life’ and be responsible for delivering the 21st century experience our clients expect from our revolutionary practice. This important role involves overdelivering to provide an exceptional experience in the Center. The Member Experience Specialist must be able to ‘surprise & delight’ every client that walks through our doors, while ensuring each client leaves with a clear understanding of what will happen next in their journey. 

Come join our team of highly trained, innovative healthcare experts! 

What will you do? 

This position is an integral part of Fountain Life’s overall mission to transform healthcare. The hostess will be tasked with delivering unique, personalized service, in ways that inspire, reflect trust and credibility to our clients, and ensure membership success and loyalty. 

·       Deliver exceptional customer service by greeting clients, addressing inquiries and processing payments, all while consistently exceeding expectations with a ‘surprise & delight’ approach.  Anticipating needs of the client while in the Center and providing a fond farewell. 

·       Preparing suites (clothes, tables settings, TV agendas created, etc)

·       Ordering food, preparing and delivering to suites

·       Setting and clearing the suites of dishes / waters / coffees

·       Resetting th