ServiceNow Systems Analyst

Job Summary: 

We are looking for a strategic and analytical ServiceNow HAM/SAM Asset Analyst to bridge the gap between business needs and technology solutions. This role will focus on evaluating and enhancing the ServiceNow platform, documenting processes, and supporting the development of scalable, user-friendly solutions aligned with organizational goals. 

Key Responsibilities: 

• Gather and analyze business requirements for new requests and enhancements. 

• Collaborate with stakeholders to design and document system improvements. 

• Develop implementation plans and support change management efforts. 

• Provide training and support to end-users to ensure adoption and usability. 

• Monitor system performance and troubleshoot issues. 

• Conduct testing for functionality, performance, and security. 

• Stay current with emerging technologies and industry trends. 

Required Qualifications: 

• Strong analytical and problem-solving skills. 

• Excellent communication and interpersonal abilities. 

• Proficiency in process documentation and user training. 

• Ability to translate technical concepts into business-friendly language. 

• Familiarity with project management methodologies. 

Preferred Qualifications: 

• Hands-on experience with ServiceNow, particularly the ITAM module. 

• Solid understanding of ITIL best practices. 

• Experience working in cross-functional teams and agile environments. 

• Bachelor's degree in Information Systems, Computer Science, or a related field required. 

• 3–5 years of experience in systems analysis, business analysis, or IT project coordination. 

• Experience working with ServiceNow or similar ITSM platforms; familiarity with ITAM module preferred. 

• Strong understanding of ITIL framework and best practices. 

• Proficiency in process documentation, user training, and change management. 

• Technical skills including data analysis, system testing, and troubleshooting. 

• Excellent communication skills with the ability to translate technical concepts for non-technical audiences. 

• Relevant certifications such as ITIL Foundation, Certified Business Analyst Professional (CBAP), or ServiceNow Certified System Administrator are a plus. 

• Experience working in agile or cross-functional team environments. 

 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.