Enablement Manager, Revenue Operations

Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems.

The Revenue Operations team builds the systems, workflows, and operational infrastructure that support Runpod’s growing go to market organization. The team partners closely with Sales, Customer Success, Finance, Marketing, and People Operations to ensure teams scale effectively while maintaining speed and efficiency.

The Enablement Manager will play a foundational role in shaping how employees onboard at Runpod and how customer facing teams ramp, learn, and execute. This role supports both company wide onboarding and GTM enablement programs across Sales, SDRs, and Customer Success.

The Enablement Manager will own Runpod’s onboarding and enablement infrastructure across both company wide and go to market functions. This person will design scalable onboarding experiences for new hires while also building role specific enablement programs, sales playbooks, competitive intelligence systems, and customer success enablement resources. This role is highly cross functional and requires close collaboration with People Operations, Revenue Operations, Sales leadership, Customer Success leadership, and Marketing.

You will shape the onboarding experience for every new employee at Runpod and define how customer facing teams learn, ramp, and execute. Your work will directly improve ramp time, enable revenue growth, strengthen competitive positioning, and help Runpod scale its enterprise GTM motion.You will also have the opportunity to build scalable AI assisted enablement systems that keep onboarding materials, playbooks, and competitive resources current as the company evolves.

Responsibilities:

Company Wide Onboarding

• Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations 
• Partner with cross functional stakeholders to maintain onboarding materials and ensure information stays accurate and current
• Build scalable onboarding systems and feedback loops to improve the employee onboarding experience
• Track onboarding completion metrics and new hire ramp performance

GTM Onboarding and Ramp Programs

• Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers
• Define role specific ramp milestones and time to productivity benchmarks
• 2Continuously improve onboarding content based on product changes, pricing updates, and competitive shifts

Sales Playbooks and Methodology

• Build sales playbooks for both PLG and enterprise sales motions
• Create frameworks for discovery, qualification, messaging, objection handling, and deal progression
• Partner with Sales leadership to operationalize sales methodologies such as MEDDPICC

Customer Success Enablement

• Develop Customer Success onboarding, expansion frameworks, and QBR resources
• Create expansion and upsell playbooks to support NRR growth
• Partner with Customer Success leadership on enterprise account enablement strategies

Competitive Intelligence

• Maintain competitive positioning resources and battle cards against infrastructure competitors
• Gather feedback from Sales and Customer Success teams to improve messaging and objection handling
• Partner with Product and Marketing to keep competitive materials current

Training and Development

• Run recurring training programs focused on product updates, sales methodology, and role specific skills
• Build self service enablement content libraries and coaching frameworks for managers

 Metric and Reporting

• Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics
• Partner with Revenue Operations and People teams to build reporting infrastructure
• Continuously improve programs using data and feedback

AI Powered Enablement 

• Leverage AI tools to scale onboarding, content creation, and competitive intelligence
• 3Implement AI assisted coachi