Customer Service Manager

Initial Posting Date:

06/10/2024

Application Deadline:

06/24/2024

Agency:

Department of Transportation

Salary Range:

$5,409 - $8,372

Position Type:

Employee

Position Title:

Customer Service Manager

Job Description:

Licensing and Permitting Supervisor 2 – Customer Service Manager
Oregon Department of Transportation
Driver and Motor Vehicle Services (DMV)
Field Services Group / Mt. Hood Region
Portland

The role: 

Bring your leadership skills to the North Portland DMV as a customer service manager. In this critical role, you will oversee operations and supervise employees in a cluster of field offices. Responsibilities include ensuring customer service standards are met during every interaction, meeting facilitation, budget preparation, participating in the recruitment process, conducting performance evaluations and resolving customer complaints. If you have a passion for helping others and providing exceptional customer service, apply today!

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Oversee operations of assigned offices.

• Ensure transactions reflect correct interpretation and application of laws, rules and program policies and procedures.

• Provide direct customer service and maintain proficiency with processing driver and vehicle transactions.

• Research and resolve technical issues.

• Maintain accurate records related to the management and operation of field offices.

• Analyze business processes and systems for efficiency, accuracy and adherence to applicable policies, procedures, rules and laws.

• Investigate and resolve customer complaints and concerns.

• Manage process for filing vacancies.

• Evaluate and improve employee effectiveness by providing feedback during one-on-one meetings.

• Monitor operating budget and contract compliance. Approve and reconcile expenses.

• Perform VIN inspections and drive tests in inclement weather.

• Work is primarily conducted in an office setting and can include irregular hours based on business needs.

• Travel between assigned offices is required and may include traveling during inclement weather.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Competitive benefits packages which can be estimated using our compensation calculator.

• Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non-PERS participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the Classification and Compensation page for more details.

• Public Service Loan Forgiveness opportunity!