EY-Parthenon - Business Operations - Associate - Multiple Locations

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The Business Operations Associate (OA) plays a vital role in driving the success of our client engagements by providing critical business process support to our client-serving teams to help them deliver outstanding results to our clients. 

 

The primary focus of the OA is to collaborate with our senior professionals and support them and their engagements on all matters related to engagement administration. As an OA you will become an expert in the engagement lifecycle within a leading client-focused professional services firm. You’ll advise and support our client serving teams to effectively manage their external client projects (engagements) from an engagement lifecycle perspective.  You will provide proactive impactful outreach to client serving teams to ensure a compliance and engagement lifecycle perspective on each engagement, and on-demand operational support throughout the engagement life cycle.

 

Essential Functions of the Job:

The OA will provide support to our Partners and Senior Managers in Business Development and Engagement Administration and will collaborate with engagement teams to play a vital role in success by ensuring process quality standards are followed.

• Provide support with engagement-level administration including client acceptance, Mercury (ERP) & CRM maintenance, conflict checks, engagement economics, billing & invoicing, and other engagement-related activities
• Develop and facilitate negotiation of legal documentation on key engagement-related documents, (e.g., engagement agreement, statement of work, non-disclosure agreement, non-reliance letter, etc.)
• Ensure agreements, engagement proposals, and other engagement-related documents are executed and completed with a high degree of accuracy and timeliness
• Provide proposal and credential support through research and knowledge management
• Ensure all SaT Quality excellence standards and compliance requirements are adhered to
• Facilitate pipeline management and reporting at both a Partner and sector level
• Work with your Ops colleagues and practice partners on strategic efforts such as new automations and improvements to enhance and streamline our engagement administration processes
• Liaise and collaborate with the offshore Engagement Management Services team
• Provide support with staffing and resource allocation and other related staffing activities
• Oversee a book of business to help executives with engagement lifeycle management including compliance (financial and quality), pricing, financial analysis, and contracting
• Assist in training new members of team (both onshore and offshore)

 

Analytical/Decision Making Responsibilities:

• Coordinate the engagement lifecycle process working with partners, account teams, QRM, and engagement teams as needed.  Advise on best approaches for resolving issues in the process  
• Draft and review contracts (SOWs, NRLs, Joinders)  
• Facilitate in a pro-active manner many other aspects of the lifecycle process
• Contribute to continuous improvement by sharing knowledge and leveraging leading practices

• Apply technical and business skills required to execute standardized processes and procedures but also think out of the box to help continually improve business process.

 

Knowledge and Skills Requirements:

• Detail-oriented with strong planning skills and consistent follow-through
• Strong oral and written communication skills and ability to interact with all levels of an organization
• Ability to adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively
• A strong team player with the ability to adapt to changing requirements or deadlines in support of our clients’ goals
• Experience with standard business tools such as MS Office, Excel, PowerPoint, SharePoint and CRM systems
• A self-starter who possesses the intellectual curiosity to be a problem solver
• A good collaborator who also can work independently when needed
• An analytical, data-driven mindset

 

Supervision Responsibilities:

• Work independently o