Health Center Supervisor

The Health Center Supervisor is responsible for the direct supervision of staff members and daily operations of the health center.

Description of Primary Responsibilities

1. Provides supervision to departmental staff.
   • Demonstrates successful leadership by selecting and building talent.
   • Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling, making decisions or recommendations regarding necessary disciplinary actions.
   • Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned staff or any other change status of assigned staff.
   • Demonstrates core leadership behaviors and team one approach.
   • Responsible for communicating with staff.
   • Builds a successful team and aligns team performance.
   • Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan. In addition to onboarding, provides on the job training and provides/arranges for remediation when necessary.
   • Manages work of assigned team.  Assigns duties to employees and provides daily guidance and supervision based on manager’s operational direction. On a daily basis, monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to manager.
   • Ensures that employees are aware of and adhere to company workflows, procedures, and policies. When appropriate, immediately corrects actions or behaviors outside of company policies and procedures. Identifies trend offenses, reporting as frequently as necessary to the manager based on severity of offense.
   • Recommends workflow and procedure changes based on observations from the floor.
   • Assists manager in ensuring department expenses stay within budget.
   • Maintains compliance with all employee related reporting and tracking.
2. In collaboration with Manager, develops, implements and tracks operational plans to improve and meet health center performance goals. 
3. Through operational reports and staff feedback, identifies opportunities, makes recommendations to Manager and implements strategies for improving customer service, patient throughput and patient flow.
4. Responsible for ensuring patient information is collected, verified, updated and financial options reviewed and offered to patients during the registration process. 
   • Ensures insurance eligibility verification is completed through appropriate verification source. 
   • Understands and is able to perform legal documentation and chart completion according to policy and procedures.
   • Completes periodic chart audits to ensure the Health Center remains audit ready.
5. Conducts health center rounding to ensure customer service is at its highest level and team rapport and compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies and infection control guidelines.
   • Completes the Health Center Checklist and follows up on outstanding issues.
6. Responsible for handling patient complaints.
   • Assists the patient and develops solutions to problems.
   • Collaborates with other department supervisors when needed to resolve patient issues.  
7. Responsible for ensuring all relevant logs are properly maintained.
   • Ensures sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, and oxygen tank logs are accurately maintained. 
   • Ensures supplies, medication, forms and equipment are ordered and in stock.
8. Participates and assists with facilitating staff meetings. 
9. Assists in facilitating efficient patient flow by coordinating the front and back office and ancillary services throughout the health center.
   • Utilizes the dashboard and other metric tools to ensure patients flow through their visit in an efficient manner, including reducing wait times.
   • Ensures appointment schedules are maximized and spread throughout the shift.
   • Ensures that staff follows operational workflows related to registration, eligibility, copay collections, vitals, referrals and clinical procedures.
   • Prepares and posts staff schedules at least one month in advance.
   • Administer the initial and annual skills/competency assessments.
10. Performs other duties as assigned.

Description of Primary Attributes

Professional & Technical Knowledge:

1. Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through com