Delivery Director, Professional Services

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

Job Description

QAD is looking for a Delivery Director, Professional Services who will have a Client Relationship focus specializing in developing high-level relationships with clients, serving as management point of contact throughout delivery of a professional services engagement. You will be strategically focused and responsible for client satisfaction and growth of business relationship; generally with profit and loss responsibility and ensure on-time delivery meeting contract terms.

This role is a remote position based in the Continental U.S.

What You’ll Do:

• Responsible for high-level relationship management with clients. 

• Serves as the primary management contact and client liaison during delivery of a professional services engagement. 

• Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship. 

• Works to grow the client relationship by identifying new business opportunities.

• Drives team to execute on contract terms and conditions and works with the project managers to ensure on-time delivery of projects that support the client’s business.

• Profit and loss responsibilities for assigned engagements.. 

• Selects, develops and evaluates personnel to ensure the efficient operation of the function. 

• Manages a team of project and program managers, providing support and guidance to help achieve desired outcomes.

• Uses project experiences and lessons learned to drive continuous improvements within the Delivery team, within the Services team, and cross functionally within QAD. 

• Works closely with senior management within Services and cross functionally to develop and improve the services business unit.

• Supports BDM team during Sales cycle and validates delivery estimates and SOWs.

• Responsible for forecasting the quarterly delivery revenue for the projects allocated to their delivery team.

Qualifications

• Bachelor’s degree in business, supply chain/manufacturing, or computer science. Advanced degree desirable. 

• QAD industry certification and external certification preferred.

• 10+ years of management in ERP implementation environment.

• Computer skills: Standard business applications: proficient in Excel, Word, PowerPoint and Google technology.

• Excellent writing, editing, communications, presentation and interpersonal skills. 

• Able to resolve complex business application problems, discuss and sell services and discuss project planning and issues with customers. 

• Strong trusted advisor.

• Leadership skills

• Multitasking skills

• Team-building skills

• Creative Thinking

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

Compensation Package: 

• Base pay range: $160,000 - $188,000 Annually 

• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations and internal peer equity.

• This position is also eligible for an annual company performance bonus.

• Benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs.

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to sur