Field Technician

Description

Job Title: Field Technician I

Reports to: Field Technician Manager

Department: Service

Location: 808 Timberlake Road, Fairmont, MN 56031

Updated: September 2023

Position Summary: Installs, repairs, maintains, and adjusts indicating, recording, metering, and controlling instruments and test equipment, used to control and measure variables such as pressure, flow, temperature, motion, force, electronic scales, and chemical composition by performing the following duties. These systems are used in the bulk material handling for grain, chemicals and fertilizer, minerals, and more. This will be done in person and over the phone. 

Exhibit and promote the following values:

• Curiosity Attitude: An employee who is curious is motivated to take time to question and explore new things to find answers that will ensure the best outcomes for the organization.
• Focus on Quality: An employee who values quality has integrity and produces results that meet high standards set by the organization
• Passion for Service: An employee who is service-oriented displays positive behavior and responds to customers using good business practices to meet their needs and expectations.
• Dedicated Spirit: A dedicated employee is one who takes ownership of their role and the whole organization to ensure that goals are achieved.
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Essential Duties and Responsibilities include the following. Other duties may be assigned.

Inside Technician:

• Provide phone support for Kahler customers primarily related to Kahler-produced hardware. Instructs users in the use of equipment, software, and manuals. 
• Troubleshoot control systems such as flow meters, electronic scale systems, and machine automation systems. Technologies include electrical, electronic, pneumatic, hydraulic, VFD, programmable logic controllers, and computer systems.
• Follows established processes, procedures, or protocols when resolving customer issues. 
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems over the phone.
• Recommends or performs minor remedial actions to correct operational problems.
• Uses good communication and decision-making to assist customers in diagnosing and resolving issues associated with Kahler equipment.
• Work with customers for returning parts to be repaired and forward parts to vendors if necessary. 
• Documents actions in customer records. Documents component serial numbers for meters, scales, etc. for historical and warranty information.
• Will be asked to test software written by in-house programmers and provide a written report of problems or bugs encountered. Also, the new hardware being developed will need to be tested and performance reports written and provided to the project engineer.
• Evaluate sales orders for accuracy and recommend corrections. Refer problems to the appropriate design engineer.

Traveling Technician:

• Install control systems in accordance with drawings and specifications as laid out by the engineering department.
• Adjust measuring devices and control systems to peak performance for end users.
• Training end users in the operation of the control system.
• Provides support via the phone to Kahler employees during startup projects.
• Replaces or repairs defective parts. Write service reports timely describing what was damaged and what was repaired.
• Respond to warranty repairs as necessary.
• Understands the unique application environment for each customer and how Kahler Automation equipment can solve problems.
• Loads and tests PLC software and other control device software.
• Reassembles instrument or test equipment, and tests assembly for conformance to specifications.
• Inspect instruments and test equipment periodically and adjust calibration to ensure functioning within specified standards.
• Calibrates instruments or test equipment according to established standards, calibrates liquid flow instruments in agronomy product manufacturing and distribution systems and repairs electrical and electronic controls.
• Collaborate with the owner and contractors to coordinate the successful installation and start-up of Kahler Automation Systems.  
• Employee shall study to become proficient with software to work with PLC equipment manufactured by Allen Bradley, Siemens, and Schneider
• Completes and files work reports at the end of each day. Reports will reflect time, travel, worked hours, and all supplies and materials used.
• This Job description is not comprehensive, and all employees must be flexible, and willing to perform other duties as assigned by their supervisor.