Office Coordinator Clerical

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Office Coordinator Clerical

                        

Location

Vero Beach

                    

Facility

Indian River Hospital

                     

Department

Vero Internal Medicine-Indian River Hospital

                      

Job Code

000668

                     

Shift

Days

                       

Schedule

8:00am-4:30pm/8:30pm-5:00pm

                       

Job Summary

                         

Job Details

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. 

At Cleveland Clinic, everyone is a caregiver, whether they serve on our healthcare staff or in one of our numerous supportive departments. As Office Coordinator Clerical, caregiving starts in the office, where you assist with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both the Internal Medicine department and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family. 

A caregiver in this role works days from 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:  

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and perform other administrative duties. 

• Support clinic operations by direct involvement with the physician(s) and nurse(s). 

• Facilitate the access of patients to CCF through direct patient appointment scheduling or serving as a liaison between patient and/or other medical departments. 

• Take and relay phone messages for the respective area in a clear and concise manner.  

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. 

• Ensure all patients are rescheduled relating to physician out days in a timely manner. 

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. 

• Verify and update patient demographics and insurance information. 

• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. 

• Obtain proper information such as PCP, referring physician and CPT/DX codes before entering request into referral module. 

• Input reasons for all visits on all appointments.  

• Maintain complete and up-to-date documentation and files, including product and service quotes. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diplo