Senior Manager, Product & Engineering Operations

Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Location: Los Angeles 

The intersection of media and technology is our sweet spot and we are fortunate to be headquartered at the epicenter of the creative economy - Los Angeles. This office houses many of our corporate functions and cross-functional teams tasked with creating exceptional experiences for our passionate communities.

About The Team

The Product and Engineering Organization at Crunchyroll is a fast-growing organization with over 300 employees in multiple regions across the globe. The Product & Engineering Operations team is here to ensure the broader organization remains aligned, focused and efficient. We help manage day-to-day tasks, support the organization as a whole, and partner with individual leaders in the organization to allow them to focus on their specific needs and goals.

The mission of the Operations team is to provide a value-add service to the organizational leaders, by removing unnecessary overhead from their day-to-day work.

About You:

• 10+ years experience in an Operations or Project Management role
• Experience working with a Product and/or Engineering team a plus
• Service-oriented mindset; focused on producing results for stakeholders and partners at high quality and with efficiency
• Able to identify gaps in existing processes and provide solutions, as well as a roadmap and strategy for future improvements
• Self-starter; unafraid to try new things and able to act autonomously with little direction
• Strong focus on continuous improvement; you are always looking to evolve and improve current processes and ways of working, never settling for status quo
• Able to partner closely with all levels of the organization
• Flexible and adaptable; ready to take on new challenges that may unexpectedly arise
• Excellent verbal and written communication skills
• Highly organized and detail oriented
• Familiar with tools such as JIRA, G-Suite, and Microsoft

A day in the life of our Sr. Manager, Product & Engineering Operations

• As a domain owner, define areas underneath your purview and identify a roadmap and strategy for those areas, reviewing progress regularly with cross-departmental partners and peers
• Provide and implement solutions for process gaps with measurable goals for success
• Work collaboratively with peers and cross-departmental team members to solicit feedback, understand areas of concerns, and gaps
• Partner with P&E Leadership and their teams to facilitate budget tracking, PO creation and contract execution
• Partner with Finance and individual cost-center owners to assist them with balancing and understanding their budget
• Hire and build a team; coach and mentor your directs, enable them to be self-sufficient and work with them on individual development plans and goals
• Serve as a mentor for all new team members and peers; help them understand processes and coach them when needed
• Partner cross-functionally with other departments to understand processes, and then work to continuously document and update those processes
• Partner with other members of the Operations organization to evaluate current ways of working, and provide recommendations on how to iterate and improve
• Act as the subject matter authority for individuals in your location, and across the organization; answer questions, or point them to individuals who can answer questions
• Partner with Product and Engineering organization and People team on headcount planning; track current and open headcount for the P&E organization
• Participate in yearly mid-range planning and budget process
• Partner with Crunchyroll Operations and P&E leadership on OKRs; supervise and advise on KRs for their individual teams
• Own, curate and facilitate regular P&E team surveys. Conduct debrief sessions with P&E Leadership and handle action items/follow-ups

Benefits and Perks: LA Office

• Competitive salary
• Medical, dental, vision, STD, LTD, and life insurance
• Health care and dependent care FSA
• 401(k) plan with employer match
• Employer paid commuter benefit
• On-site gym, showers, yoga, and wellness classes