Jobs and Careers

Head of Operational Excellence

United Statesfull_timeVerifiedPosted 27 May 2025

💰 $204,474/yr($127,795/yr – $204,474/yr)

About the role

About MN Custom Homes Founded in 2011 by two Bellevue locals, we have grown to become the preeminent Eastside luxury home builder today. Since Day 1 we have been driven by innovation and obsessed with setting our homes apart through their overall design and functionality. We truly get a thrill doing what we love most: building thoughtful homes that inspire community. Learn more about us and see our work at: https://mncustom.com Why MN? We pride ourselves on our empowered team environment and dedication to taking care of our people. We believe in setting you up to succeed with clear career progression, learning opportunities, and ownership of your role from the get-go. Accountability is huge for us, and we place a lot of trust in our employees to do the right thing. We believe that a supportive and inclusive culture yields happy people, and happy people are the most successful at what they do. About This Role The Head of Business Process Management is a critical leadership role responsible for designing, implementing, and optimizing processes that enhance efficiency, quality, and scalability. This role will focus on creating a "process-first" culture, ensuring that every step in the construction journey is deliberate, efficient, and value-driven. You will work across all departments to establish best practices, leverage data insights, and lead initiatives that make operational excellence a core strength of the business. This role reports to our Chief Operations Officer to align the vision of designing, optimizing and automating processes to scale across the company. On a Given Day, Your Work Might Include

Process Design and Optimization: Develop, document, and implement end-to-end processes across the organization, with a focus on standardization, scalability, and efficiency.
Continuous Improvement: Lead Lean, Six Sigma, or similar methodologies to identify and eliminate inefficiencies, reduce costs, and improve cycle times.
Cross-Functional Collaboration: Partner with construction, design, sales, and operations teams to align process improvements with business goals and customer needs.
Metrics and Performance Monitoring: Establish KPIs and dashboards to measure operational performance and identify areas for improvement.
Change Management: Drive adoption of new processes and systems, ensuring successful implementation through training, communication, and stakeholder buy-in.
Technology Integration: Work with the technology team to identify and implement tools that support process automation, monitoring, and optimization.
Customer Value Enhancement: Focus on processes that enhance customer satisfaction by delivering quality homes on time and at an exceptional value.
Training and Development: Build a culture of process excellence by educating teams on methodologies, tools, and the importance of standardization.
Innovation Leadership: Stay informed about industry trends and emerging technologies that could further enhance operational excellence.

Working Environment & Physical Requirements:

This position requires frequent use of a computer, including keyboard functions and visual acuity of 20 inches or fewer on a daily basis
Prolonged periods sitting at a desk and working on a computer
Be able to lift up to 10 pounds on occasion with or without accommodation

Travel & Vehicle Requirements:

Some travel within 10-mile radius

What You’ll Need to Succeed

Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; Master’s degree preferred.
10+ years of experience in process improvement, operations, or a similar role, with at least 5 years of leadership experience.
Certifications in Lean, Six Sigma (Green Belt or Black Belt), Baldrige or equivalent process and business system improvement methodologies.
Proven track record of leading successful process optimization initiatives in a fast-paced environment.
Familiarity with the homebuilding or construction industry is highly desirable.