Sr Technical Competitive Intelligence Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

ABOUT THE ROLE

We are looking for a passionate and motivated technical competitive intelligence professional experienced in technology solutions to join our Competitive Intelligence team. The ideal candidate has a proven track record for delivering strategic compelling insights with urgency and accuracy. This position requires a combination of strong technical skills, solution consulting sales experience, project/program management, and a deep understanding of Genesys’ competitive landscape. The right candidate will be a proactive, self-driven and curious professional with a passion for delivering impactful presentations and product demonstrations.

In this role, you will draw on your extensive competitive knowledge, business acumen, resourcefulness, and technical expertise to arm Genesys with the necessary insights to outmaneuver our competition and win new market opportunities. Ultimately, your mission is this: help us win. You will assess and translate competitors’ features, capabilities, and technologies into technical solution benefits to maximize our go-to-market and sales opportunities. Work within and across teams to gather, analyze and synthesize loads of competitive data into actionable insights through hands-on competitive assessments and deep dives that highlight our differentiated value proposition across marketing and sales tactics. You’ll use all this intel to contribute to winning sales and marketing playbooks, product development planning, and company in-depth side by side comparisons.

OUR TEAM MISSION

We believe we have an important story to tell: companies can transform the way they connect with customers through our cloud customer experience software. Genesys guides our customers — the real heroes in our stories — to make these transformations unlike anyone else in the market.

HOW WE WORK

Our Market and Competitive Intelligence team is highly collaborative. You will be an integral part of a larger competitive intelligence network. We move fast on executing new insights and ideas. We have a constant pulse on the market and our rivals. We are on a lookout for early warning signs, identifying risks and opportunities early enough to allow Genesys to adapt its strategy. We predict our rivals’ next moves before they do. We constantly try out new things, learn from them, and iterate.

YOUR FUTURE DAY-TO-DAY RESPONSIBILITIES

· Deliver Technical Competitive Intelligence Excellence.

Monitor the competitive and market landscape

o Own the creation and delivery of hands-on product demonstrations, product comparisons and other technical competitive marketing assets to win against our rivals in the new Customer Experience as a Service Market- with agility, focus, integrity, and scale.

o Identify patterns and share insights so we can quickly make data-driven decisions.

o Proactively make actionable recommendations for product management, marketing, sales, and the executive team

o Support key corporate initiatives with market and competitive analyses

· Go-To-Market.

o Put your communication chops to work. Distill tons of info into clear, concise, and compelling intelligence with urgency and accuracy.

o Assist sales, marketing & product with actionable technical competitive intelligence, talking points, tactics, comparisons and differentiators to help win deals.

o Contribute to competitive enablement materials such as battlecards, playbooks, and market analyses.

· Collaborate across teams. Work with our partners in marketing, sales, product, business development, partners, industry analysts, consultants and more to understand our place in the market to communicate our competitive edge and help grow the company.

· Other responsibilities.

o Serve as a technical resource and evangelist for the overall marketing team.

o Help teams understand the impact of our intelligence.

o Deliver training sessions.

Requirements

· 8+