Guest Services Expeditor

***This is a Seasonal position from late May to early October working at a beautiful remote lodge 7 days a week. This position is also eligible for location differential***

GCI's Guest Services Expeditor will perform guest services, expeditor duties, and routine housekeeping at the company’s Dillingham hangar. Using a company provided vehicle, conduct various errands around Dillingham including mail pick-up, obtaining supplies from local businesses, and grocery pick-up from air cargo services. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Guest Services:

• Act as an ambassador of GCI by delivering a superior arrival and departure experience for all guests.
• Greet guests arriving on private planes, charters, or commercial aircraft with a friendly and professional demeanor. 
• Escort passengers to and from the aircraft and the GCI hangar in compliance with FAA regulations, directing them to appropriate areas or staff.
• Assist with transfer of luggage and supplies between aircraft arriving on flights from Anchorage and the Agulowak Retreat.
• Communicate with Agulowak Retreat personnel to coordinate flight schedules, passenger manifests, and procurement of supplies.

Expeditor Duties: 

• Ensure the Agulowak Retreat has the supplies and inventory it needs to function according to schedule.
• Identify and prioritize tasks based on urgency and importance.
• Routinely pick up mail and packages from the post office ensuring they remain fully secure until delivery to the aircraft.  
• Pick up needed supplies from various Dillingham businesses as requested and ensure timely delivery to the appropriate flight. 
• Pick up grocery delivery one to two times per week from air cargo services and ensure timely delivery to the appropriate flight.
• Ensure all perishable items follow food safety guidelines and maintain a safe temperature, utilizing onsite refrigeration to appropriately store items as needed until the next flight.
• Keep Agulowak Retreat staff informed about order status, priorities, and any issues that arise.

Housekeeping Tasks: 

• Assist with keeping the Dillingham hangar and guest common areas clean and organized.
• Perform routine cleaning of bathrooms, sweeping, mopping, straightening, and periodic window cleaning.
• Restock supplies in the guest common areas, including snacks and beverage items.
• Transfer refuse from aircraft to onsite dumpster.
• Keep GCI vehicles fueled and clean for the use of GCI hosts and guests.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Ability to work independently with minimal supervision while achieving daily goals.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Organized and detail-oriented with the ability to timely and accurately prioritize and manage multiple tasks. 
  • Ability to identify and resolve issues quickly and effectively.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Ability to comply with all applicable food safety regulations. 
  • Ability to comply with all applicable FAA regulations.
  • Ability to