Staff Sustaining Software Engineer

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Zscaler is looking for highly motivated and talented Sr. Software Engineer to join the Sustaining Engineering team in the Emerging Technology product group.
Sr Software Engineer is a role encompassing multiple aspects of support issues, escalations, and technical leadership. This position includes responsibilities for liaising between Engineering organization and support organization in meeting our relentless goals of customer first culture.

The ideal candidate is creative thinker, problem solver, teacher, learner, and is motivated with engineering excellence.

Qualifications

***   US Citizen required to be compliant ***

• 8+ years of hands-on experience in handling customer escalations and providing support for enterprise products/services
• Deep understanding of Operating System principles and OS like Linux/Unix
• In-depth understanding of networking concepts including performance parameters of TCP/IP stack.
• Experience in Network Data Path & Socket programming & POSIX Multi-thread programming.
• Excellent Problem Solving skills
• Debugging skills in cloud environments
• Previous experience in security or access management a plus
• Strong oral and written communication skills
• Good team player with right attitude
• Nice to Have: C programming, Data structures/Algorithms 

Qualifications

• Customer-focused and highly driven to solve real problems for customers
• Manage day to day customer reported issues/escalations and thrive to improve resolution times
• Provide a roadmap of product enhancements to reduce support incidents and escalations to improve service levels
• Represent engineering organizations on support and escalation calls with customers
• Ensure highly available services with zero downtime. Be responsible for supporting customers in partnership with the engineering and operations teams
• Drive HOTfixes and patch releases as needed to maintain the desired level of service for our customers
• Ensure that you maximize the productivity of engineering organization to grow the business while providing world class service and support to our customers
• Passionate about supporting a best in class product with a focus on RAS – Reliability, Availability, and Scalability.

Additional Information

The base salary range for this full-time position is $165,000 to $185,000 + bonus + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

All your information will be kept confidential according to EEO guidelines.

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What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winnin