Senior Director, Client Engagement (Remote)

Job Description

As part of our transformation to a unified delivery model, Epsilon has formalized the Client Engagement function to orchestrate delivery of our products and services to our clients.  Client Engagement drives client outcomes and value through day-to-day partnership with clients and internal teams, helping Epsilon evolve from product-centric teams to client-centric functional service teams.  We lead orchestration and integration of Epsilon products and services to deliver contracted work in a more consistent manner across functional teams.

Why we are looking for you

• You enjoy working with both clients and delivery teams, connecting the dots and managing both internal and external expectations.
• You work collaboratively to build strong relationships
• You have strong experience driving scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business

What you will enjoy in this role

• Effectively building cross-functional alignments with CRO and FSOs
• Apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.
• Actively works to streamline engagement delivery focusing on improving value to our customers.
• Facilitate communication between the client, project team and other stakeholders. Contribute to knowledge sharing and lessons learned within the organization 
• Collaborate with internal teams to maintain service quality throughout and after each engagement
• Working in a large, multicultural, and “matrixed” organization that is geographically dispersed

What you will do

• Establish client relationships and ensure client satisfaction with products/services.​
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Develop talent and provide timely feedback on performance for both direct reports and cross functional teams.​
• Lean in as a leader to orchestrate across multiple solution and products to meet client needs, translating and adjusting expectations between internal and external stakeholders.​
• Orchestrate across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams, and manage overall client margin to original contract 
• Lead a matrixed, cross functional team; and provide timely performance feedback
• Apply business and financial acumen to achieve measurable business results for both Epsilon and our clients
• Identify Client growth opportunities by understanding the Client’s business needs and the value that Epsilon delivers

Qualifications

• Bachelor’s degree or equivalent qualification
• 8+ years of industry specific experience
• 2-3 years managerial experience
• Martech or Adtech experience
• Has in-depth understanding of clients/industries supported and apply business offerings at the senior level
• High acumen of services operations, contracting and financials
• Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a glob