Complex Commercial and Homeowners Liability Claims Adjuster (Primarily Home)

As a Senior Commercial and Homeowner Liability Claims Adjuster, you will Investigate and maintain highly complex property/casualty claims. You will determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. May specialize in liability, property or bodily injury claims. You will report to a Senior Manager, Adjusting Services.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. Candidates must reside near: Madison, WI; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Keene, NH; St. Joseph, MO; Atlanta, GA

Position Compensation Range:

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

• Handles Third-Party Property Damage Liability claims under multiple policy types and numerous endorsements.

• Responds to customer inquiries, makes appropriate decisions, and closes file as needed.

• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.

• Makes independent decisions and self-supervises most files and recognizes when assistance is needed.

• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

• Serves as a mentor and subject matter expert for less experienced adjusters.

• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience. 

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.

• Demonstrated experience handling Third-Party, multi-line, and Property Damage Liability claims.

• Demonstrated experience handling simple to moderately complex.

• Extensive knowledge and understanding of policies and endorsements.

• Extensive knowledge of each phase of the claim handling process

• 5+ years of experience handling liability claims preferred.

Licenses

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%

Physical Requirements

• Work that primarily involves sitting/standing.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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