AVP, Process Owner

Title:

AVP, Process Owner

Company:

Everest Global Services, Inc.

Job Category:

Operations

Job Description:

About Everest

Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups.   

Who You Are

You are an accomplished professional with experience leading and optimizing processes and systems in the P&C insurance industry. You are passionate about process improvement, innovation, and achieving results. You are skilled at analyzing complex problems and making data-driven decisions. You have demonstrated the ability to implement impactful solutions. You are collaborative and able to work across the organization, from front line staff to highly technical experts. You value direct communication. You lead by example when challenges are encountered by remaining level-headed and keeping teams focused on solutions. You enjoy working hard in a fast-paced environment.

What You’ll Do

• Own the end-to-end insurance underwriting and service process for assigned business segment(s).

• Have responsibility for establishing and enhancing an exceptional operating model with accountability to executive level functional leaders (i.e., Division President, COO, CUO, etc.)

• Set and achieve KPIs for quality, speed, and cost in line with business objectives.

• Identify, prioritize, and execute process improvements and system enhancements that drive efficiency, quality, and customer experience improvements.

• Analyze problems and inefficiencies and develop solutions to improve performance.

• Govern the entire process improvement lifecycle including:  issue/enhancement intake, triage, prioritization, requirements, development, testing, and go-to-market execution.

• Provide clear and efficient communication to stakeholders.

• Work cross-functionally with senior leadership to develop and maintain the roadmap for larger enhancements (e.g., new functionality, segments, coverages, geographies).

• Spearhead innovation, including automation, in collaboration with cross functional teams.

• Ensure compliance with regulatory requirements and company policies.

What you’ll need

• Strong interpersonal skills with demonstrated ability to build relationships and trust with cross-functional teams

• Ability to meet deadlines with high-quality work products in a fast-paced environment.

• Ability to influence others

• Excellent problem solving and critical thinking skills; an engineering mindset

• Focused on execution and meeting commitments even if challenges are encountered

• Excellent written and verbal communication

• Highly organized with an attention to detail

• Insurance domain subject matter acumen in multiple lines of business

• Knowledge of Agile delivery methodology

• Knowledge of LEAN methodologies

• Bachelor's degree  

• Strong PowerPoint and Excel skills

Our Culture 

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click