Principal Customer Success Manager

PredictHQ is the pioneer in Predictive Demand Intelligence, strengthening AI-powered demand planning by eliminating business blind spots caused by demand volatility related to external events. PredictHQ empowers businesses to master predictability so they can optimize inventory, staffing, pricing, and marketing to capitalize on real-time local events. PredictHQ’s unique combination of forecast-grade event data, superior AI models, and agile infrastructure fuels smarter business decisions by going beyond WHAT local events are happening to help business leaders predict the unpredictable: WHY each event matters to them. 

We cover every major event category, from conferences and concerts to unscheduled events such as extreme weather or airport delays. PredictHQ utilizes advanced artificial intelligence techniques to extract actionable insights from vast amounts of event data. Through machine learning, the platform automatically identifies relevant events from diverse sources and categorizes them based on their potential impact on business operations. This AI-powered approach enables PredictHQ to continuously improve the accuracy of its predictions by learning from past events and their effects on demand patterns. PredictHQ harnesses the power of AI to deliver actionable intelligence via powerful APIs and an easy-to-use web application that helps our customers anticipate and respond to fluctuations in demand that are driven by various events, ultimately enabling them to optimize resource allocation, improve forecasting accuracy, and capitalize on growth opportunities.

By uncovering these relationships, businesses can better understand the drivers of demand volatility and adjust their strategies accordingly. Our AI models are capable of adapting to changing market conditions and incorporating real-time data updates to provide up-to-the-minute insights. This dynamic approach ensures that our customers are equipped with the most accurate and relevant information to make informed decisions in a rapidly evolving environment. 

The largest companies in the world, including Dominos, Uber, Amazon Alexa, and Walgreens leverage PredictHQ’s AI-powered platform to eliminate the complexity, time, and unknowns that come with predicting demand from external events. 

Launched in 2016, PredictHQ is backed by Lightspeed Venture Partners, Sutter Hill Ventures, and Aspect Ventures. PredictHQ has offices in Auckland, New Zealand, San Francisco, USA, and London, UK.

PredictHQ is about teamwork to achieve huge things. We are building innovative and complex products, so our empathetic, hard-working culture is key to our success. We are proactive in helping our teammates grow and thrive in their careers, as well as making sure everyone can put their family and friends first. 

Requirements

If you:

• Want to be part of a creative, enthusiastic, and supportive team
• Want to work in a fast-moving startup that spans the world
• Are self-motivated, learn fast and like to become self-sufficient quickly
• Have a willingness to learn, teach and grow as a team

Then we want to talk to you.

We're looking for a Principal Customer Success Manager to join our Customer Success team as part of our Go-to-Market efforts in the U.S. and U.K. At PredictHQ, customer centricity drives everything we do, and this role is key to that value. You will be a senior member of the Customer Success Team, responsible for deeply understanding demand forecasting customers and uncovering new insights to drive value.

In this role, you'll be a trusted advisor to our top forecasting customers, identifying and refining use cases while uncovering new opportunities for value. You’ll guide both technical and business stakeholders in leveraging PredictHQ data to solve complex challenges and achieve successful outcomes.

To succeed, you’ll need a blend of deep forecasting knowledge, technical and analytical skills, and customer success strategies. You’ll work across industries like Accommodation, Restaurants, Retail, and CPG to expand customer use of our forecasting solutions.

During onboarding, you'll master PredictHQ’s platform, solutions, and integrations. You’ll also collaborate with Product, Engineering, and Data Science to ensure customer success and provide actionable insights.

We value diverse perspectives and seek proactive, self-driven individuals who can lead new approaches within our business.

Primary Responsibilities:

• Customer Engagement: Serve as the Principal strategic advisor for high-value demand forecasting accounts. Collaborate during onboarding, enable, and offer best practices for maximizing PredictHQ’s data. Proactively engage with customers, especially those underutilizing the platform, to build strong relationships and drive meaningful business outcomes. Focus on uncovering insights t