Director, Employee Communications and Engagement

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Director, Employee Communications and Engagement to fill this role, which is based in our Doral office. The Director, Employee Communications and Engagement is responsible for developing and executing comprehensive internal communication strategies to enhance Princess cruises employee engagement, in alignment with Carnival Corporates' vision and goals. This role partners with Princess cruises Brand President and the Senior Leadership Team in managing communication channels, creating content, designing and executing PCL's communication strategy and engagement programs, and fostering a culture of open and transparent communication. The Director is a member of the Carnival Corporate internal communication team and works closely with the Carnival Corporate communication leader on overall company communication strategy and the deployment at Princess cruises. This role works closely with PCL HR, Marketing, Operations, PR, and Executive teams to ensure consistent messaging and effective communication across the organization. The ideal candidate will have strong leadership skills, excellent written and verbal communication abilities, experience in internal communications within a large organization, and a proven track record of developing and executing successful internal communication strategies. 

Here is a summary of what Princess is looking for in its Director, Employee Communications and Engagement Is this you?

Responsibilities

• Create and execute plans to ensure effective communication of company initiatives, updates, and key messages. This includes Princess cruises brand employee engagement programs, organization design interventions, crisis updates, company news, internal campaigns, and priorities progress for both ship and shore. Oversee the delivery of communications and related work products for internal and related audience groups. Sources and develop relationships with specialized communication third party agencies to ensure quality and execution of the programs.                                   
• Design and deploy Princess cruises employee engagement strategy, events, initiatives, and programs by working closely with HR Business Partners and HR Officers to ensure highest levels of employee engagement, recognition, retention, and satisfaction. Aligns and improves employee branding touchpoints and employer value proposition to support the employee lifecycle and reputation as an employer of choice.                       
• Coach Princess cruises leaders on effective employee communication and building personal brand equity and public presence. Responsible for directing the team in designing and executing memos, speeches, town hall events, presentation decks, and delivering coaching, support, and training to employees to improve in meaningful areas related to communications, leadership, and productivity
• Leverage, manage, and optimize communications channels, data, technologies, and tools that deliver communications, receive feedback, and support employee processes. This includes automations, forms, and workflows; dynamic distribution lists; email, signage, and video content delivery, intranet and knowledge base platforms, generative AI, and technology projects.                                                                                            
• Use metrics and feedback to assess the impact of communication efforts and make improvements. 
• The role will be required to address and solve complex communication challenges, such as ensuring message consistency and engagement across diverse employee groups. This may include changes to benefits, compensation, perks, or workplace, crisis and emergency incidents, company and department reorganizations, and individual workforce impacts.
• The role has a significant impact on employee engagement, morale, and alignment with the company's vision and goals. Work performed by the role will impact and support all business areas to align and drive the organization toward common business, cultural, operational, and strategic objectives. 
• The role has a crucial responsibility and impact in ensuring that all internal communications adhere to organizational compliance standards, legal requirements, and ethical guidelines. 
• The role has a significant impact on a culture of compliance due to protecting company information, leaderships reputation, and ensuring aligned tonality and content creation. This involves developing and implementing communication strategies that promote a culture of compliance and