Data Center - Supervisor Service Delivery, Onsite Newark DE

Job Description:

Essential Job Functions:
 

Responsible for supervising the following activities in the data center:

• Manage team primarily comprised of Supervisor I, non-exempt or ENT/INT employees, or contingent workforce with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management.
• Coach and mentor employee direct reports. Manage FPR process for company employees. Manage team and individual performance.
• Role is primarily tactical in nature.
• Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. SLAs or service delivery goals, costs/budget)
• Advise management and peers on matters of importance to area(s) of responsibility. May propose and influence direction-setting.
• Resolve/monitor moderately complex customer escalations as appropriate.
• Maintain existing customer relationships as well as with other functional managers.
• Communication. -  Interface with accounts and management levels via phone call, instant messaging, email, and other DXC interface tools.
• Documentation and Reporting. -Create and maintain documentation related to site specific activities performed including processes and procedures.
• Data center planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
• Support DXC Technology’s Service Management process and procedures including supervising activities in the designated DXC Technology tools and ticketing systems.
• Inventory Management System. Ensure compliance with physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities as documented within this SOW.
• Shipping/Receiving and Loading Dock. Ensure compliance with shipping/receiving functions.
• Media Administration Services. Enforcement of all DXC documented policies and processes related to Media Management.
• Enforcement of all DXC documented policies and processes related to Installation and Removal of IT equipment.
• Enforcement of all DXC documented policies and processes related to cabling services.

Basic Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
• Typically, 6+ years of relevant experience.
• Preferably to get a certificate in Data Center Operations, HVAC, RCDD, PMP or DC related domain.
• Site Location: New Castle Thompson Stati, Thompson Station Rd and Paper Mill Road, Parcel 2B, Newark, DE, 19720

Other Qualifications:

• (developing) Workforce management/development.
• (developing) Leadership.
• (developing) Influencing Others Customer/Vendor Management, escalation management, customer relationship-building.
• General knowledge of Corporate capabilities and outsourcing industry norms.
• Business Analysis and Business Planning.
• (developing) Financial Management/Cost Management.
• General Project Management.
• Strong understanding of technology in direct responsibility.
• General understanding of related technologies.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.