Manager Team Lead Court Officer II - Civil Process

Department: Civil Process

County or State Funded: County

Exempt or Non-exempt: Exempt

Paygrade: 116

Salary Range: $60,819.20 - $76,024.00 Annually

Basic Function and Responsibility:

To help ensure service and execution of legal process in the 16th Circuit is carried out professionally, ethically, timely, safely, and in accordance with the law and policies governing these processes.  Lead, mentor, and support personnel development, by assisting with personnel issues, internal investigations, hiring processes, and ensuring evaluations are timely and provide both positive and areas for needed improvement, as warranted.  Help identify potential issues and make recommendations to ensure officers safety and compliance with court policies and department operating procedures. Provide support to the court officer II’s.

Appointing Authority and Supervision Received: 

The deputy court administrator of circuit court is the appointing authority.  The manager will receive direct supervision by the assistant director of the department.

Supervision Exercised:

This position is directly responsible for the supervision of the court officer II’s and may indirectly supervision of court officer I’s.

Characteristic and Assigned Duties: (The following duties are representative of the position and do not include all duties which may be performed.)

• Manage the daily work of court officers (directly for the court officer II positions and indirectly for court officer I positions) to ensure coverage of areas, workloads are monitored and adjusted as needed, assist in the field to serve/execute court orders that will expire due to vacancies, and serve as backup and/or as needed to assist with potentially dangerous situations or other unusual circumstances, such as, large cash seizures, which may occur during or after normal business hours.

• Assist in coordinating of court officers to identify and respond appropriately to any known threats, as outlined in the department operational procedures.

• Monitor the staffs’ productivity, proper use of time, routing for service, adherence to laws, court policies, and department standard operating procedures, and address concerns or issues as soon as possible, otherwise; address through monthly meetings, maintaining notes, performance evaluations, constructive feedback, mentorship, and disciplinary action when necessary.

• Utilize a good working knowledge of applicable state laws pertaining to civil process, self-defense, safety tactics, as well as, supreme court rules, court operating rules, local court rules, and the court personnel policies to assist officers in making appropriate decisions and/or notify the director or chain of command, if clarification is needed, or when issues need to be brought to the attention of management.

• Recognize, initiate the appropriate paperwork, and notify the director when dealing with employment law issues (Worker’s Compensation, Harassment, ADA, Retaliation, FMLA, etcetera), performance issues, internal investigations, hiring processes, other issues involving concerns with the staff and/or with another department, and incidents required to be reported by the Serious Incident Reporting policy.

• Perform other administrative tasks, such as, authorize requests for alias summons and other civil papers to be re-issued at no cost when required, notarize affidavits, transfer papers, review and approve leave requests for vacation, sick, and other forms of leave for staff as authorized, review and process staff time accurately utilizing the court’s timekeeping system, complete requisitions for uniforms/equipment/training, and ensure vehicles and court officers equipment is accounted for, well maintained, and in working condition.

• Assist with scheduling, attend, maintain compliance with training requirements, and support on-going departmental training, such as, firearms training, personal defense, handgun retention, oleoresin capsicum, and building search training.

• Coordinate and ensure all newly hired court officers receive the necessary security clearances, accesses, training manual, and provide hands-on training and monitoring throughout their probationary period.

• Respond and handle escalated telephone calls, emails, and other communications, including meeting with the public in person relating to questions or concerns regarding sunshine requests, inquiries, service concerns and complaints from the public, attorneys and landlords related to the service of process.

• Perform other duties as required.

Knowledge, Skills, and Abilities: 

• Knowledge of court poli