General Manager, Regional Print Center

*This will be an in office position, to be considered candidates must be available to work onsite at our location in Newville, PA Monday - Friday. 

 

The Regional Print Center General Manager leads day-to-day production operations; including, but not limited to: planning, resource allocation, project supervision, and outsource sub-contractor management. In addition, this position is expected to maintain compliance to stated processes, production and service level standards, and ensure operational controls outlined in Office Depot’s Service Organization Controls document. This position is to serve as a vital communications link to CPD Site Managers, Field Sales personnel, and Corporate departmental units, by ensuring that internal customer expectations, in terms of price, quality and delivery, are met. 

This role will directly manage a production team to ensure accurate, high quality print support for all customers in all business channels: create and maintain a positive working environment that develops winning solutions that inspire work life; attain all performance goals; provide timely communication of all company and division policies and procedures of RPC processes; integrate solutions within existing systems structures and procedures to guarantee performance to within specified tolerance levels for errors and rework; lead and support the implementation and operation of workflow systems and procedures between Retail CPD Sites and the RPC.  Monitor and enforce Time and Attendance guidelines and develop career pathing for RPC Team.  Provide operational support and oversight of all e-commerce and internet based sales channels.

 

Primary Responsibilities:

• Managing day to day production operations:  Direct payroll and labor allocation within facility, conduct continuous associate development and training, continuously oversee and act on operational production and service performance, Lead RPC team.
• Lead and Execute implementation and operation of workflow procedures and processes for product development and customer transition needs.
• Partnering and supporting CPD Client Support Teams, Office Depot Channel Partners, and CPD Service Partners to ensure high levels of service performance and strong vendor relationships.
• Administrative tasks and responsibilities

 

Education and Experience:

• Level of Formal Education: High School diploma or equivalent, Bachelors preferred
• Area of Study: Business
• Minimum Years of Experience: 4
• Type of Experience: Management experience, preferably in a complex business-to-consumer and business-to-business service-oriented environment; or demonstration of skills and learning through an internal development program and selection process.    
• Technical Competencies & Information Systems:             
  • Must have comprehensive knowledge of various digital printing technologies, including inkjet and toner-based systems. This includes familiarity with specific commercial brands such as HP Indigo, Xerox, and Canon.
  • Must possess expertise in overseeing the entire digital print production process is critical. This includes job intake, file preparation, output, and quality assurance.
  • Must possess expertise with regards to:
    • Conventional printing awareness
    • Color Mgmt
    • Prepress Efficiency and Automation
    • RIP Software
    • Print Mgmt Systems
    • Equipment Operation and Maintenance
    • Quality Assurance
• Skills & Abilities:             
  • Must possess strong written and verbal communication skills that are necessary to correspond with both management and employees.
  • Must possess superior interpersonal skills necessary to support outstanding customer focus and to provide direction and leadership to all levels of store employees.
  • Must possess leadership skill, sound judgment and management ability required to effectively manage and follow up to achieve business goals and compliance with company procedures.
  • Must possess the ability to analyze business data and formulate action plans to correct deficiencies. 
  • Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner through direct reports and other employees.
  • Must possess the ability to listen actively, analyze customer and associate needs through effective communication and listening skills.        
• Personal Attributes & Other/Preferred:
  • Knowledge of quick copy/print operations, production systems, logistics and distribution management are required.
  • Knowledge of office products, technology and services, or other retail products are preferred, but not required.
  • Must have the ab