Network Services Analyst III

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

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Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Systems and Networking

General Statement of Job

The Network Services Analyst III is responsible for the College's network infrastructure support and maintenance. The Network Services Analyst III organizes, schedules, and directs the activities of a team assigned to specific technology projects and which handles a variety of complex networking and telecommunication tasks.

Specific Duties and Responsibilities

Essential Functions:

• Manages, indirectly supervises, and provides technical leadership to network services specialists and network services analysts.
• Manages projects, prioritizes and delegates implementation and production tasks to network team members; monitors and reviews their work.
• Ensures local area network (LAN) and wide area network (WAN) services through multiple campuses including installation, maintenance, repairs, and monitoring of network servers, routers, and switches.
• Oversees and maintains up to date data and voice network services including installations, repairs, and routine maintenance work of related equipment such as VoIP phones and wireless access points.
• Recommends network related solutions.
• Manages a 24x7 network infrastructure in collaboration with the Information Technology department.
• Responsible for providing a continuation of service delivery and continuous point of contact for service users and staff alike outside of normal office working hours.
• Ensures business continuity and disaster recovery process and procedure of network management servers and network equipment configurations.
• Serves as primary liaison with Internet and Point-to-Point service providers and network consultants for contract negotiations; ensures that high level of service is provided by vendors and consultants as specified in SOWs, and that maintenance and licensing is up to date.
• Ensures that all network implementations as well as the network infrastructure and topography are properly documented according to departmental procedures, best practices, and comply with infrastructure and security guidelines.
• Keeps abreast of trends and developments in networking systems, communications and security.
• Must have access to a remote working site that is safe and free from interruptions, and equipment and a reliable Internet connection sufficient to perform job duties remotely as required.
• Travels throughout the college district, as needed.
• Performs other duties as assigned.

Required Education and Experience

• Bachelor's Degree in Computer Maintenance, Networking, or Information Technology related field is required
• At least four (4) years of work experience in networking required.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong background in personal computers and networking, Windows Operating Systems, TCP/IP, and VoIP.
• Proficiency working with networking ro