Senior Desktop Support Specialist

Job Posting Title:

Senior Desktop Support Specialist

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Hiring Department:

College of Natural Sciences

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Jun 01, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

About The University of Texas at Austin 

What starts here changes the world. Founded in 1883, The University of Texas at Austin ranks among the top 40 best universities globally, with national programs across 19 colleges and schools. By creating educational opportunities for all and leading cutting-edge research at scale, the university fosters positive social change, technological advancement, and economic progress, proving that change really does start here.

About The College of Natural Sciences 

Discovery starts here in the College of Natural Sciences, where we are changing the world through transformative experiences, education and research. Our dedicated team of nearly 2,000 staff and faculty work together to support educational and research excellence in Texas.  Join us and pave the way for the next generation of leaders and breakthroughs in science, technology, and mathematics.

Recognized by Forbes as one of America’s Best Large Employers, UT Austin offers outstanding employee benefits and total rewards packages, including:

• Competitive health benefits

• Generous paid vacation, sick time, and holidays

• Teachers Retirement System of Texas (a defined benefit retirement plan) as well as additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

For more details, please see: Benefits | Human Resources and UT Austin Employee Experience | Human Resources.

Purpose

Provide supervisory or advanced-level computer desktop user support and services.

Responsibilities

• Provide support and be a Deployment SME on ad hoc projects and other related duties.

• Be lead for the deployment team and provide Tier 3 support to other deployment and desktop specialists. Manage and delegate tasks to student employees while maintaining ownership of the deployment process from beginning to end.

• Maintain bulk order stock to ensure there is adequate hardware available for the instructional/deans office staff to continue business. Quote and assist in the purchasing of new computers and peripherals.

• Recommend and implement desktop computing policies specific to each research area and ensure adherence to security policies and procedures. Evaluate new products and emerging technologies for their suitability within the framework of the current computing infrastructure. Provide 1-1 hardware consultations with lab PIs within CNS  to address hardware needs.

• Respond to requests via phone, email, or ticketing system and problems. Install, monitor, diagnose, repair, maintain, and upgrade user and lab computer and printer hardware, software, and equipment to ensure optimal workstation performance.  Recover data from disk and system. Provide users with updates and maintain internal notes throughout the deployment process.

• Train, assist, and advise the research faculty and staff in the safe use of computing systems on the network to reduce the vulnerabilities identified after poor user administration of the system; and provide any technical training to research space tenants that falls within the scope of best practices. Provide advanced hardware support to research environments.

• Other related responsibilities and functions as assigned.

Required Qualifications

Two years of experience in an IT technical support position providing hands on troubleshooting support of computing hardware. Knowledge of computer and peripheral operations, installation, and troubleshooting. Knowledge of device/e