Director, Card Servicing Strategy

West Creek 7 (12077), United States of America, Richmond, Virginia

Director, Card Servicing Strategy

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise-wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Representative responsibilities include:

• Provide legal advice and support to our Card Servicing and Strategy organization, primarily for the Customer Channels team. Customer Channels is the operational team that manages all customer touchpoints with Capital One via phone, digital features, or letters.  This also includes legal support for the Supply Chain Solutions teams and to Capital One Philippines Support Services Corporation.

• Lead support for our Card Bureau Reporting and Disputes team to advise on a number of regulatory requirements and complaint management with the business team.

• Work with compliance and business partners daily across these areas to provide timely legal advice and support strategy initiatives or product development to enhance the Card Channels business.

• Work with our Regulatory Advisory Legal team related to our FCRA, SCRA, ADA, TCPA and other similar centralized regulatory areas.

• Identify and coordinate resolution of potential compliance or operational errors within the Channels team and Bureau Disputes team, working with other business counsel, or appropriate subject matter experts.

The Successful Candidate Will Have:

• Familiarity with consumer regulatory laws and regulations or related litigation experience

• Experience in identifying, investigating and resolving sources of issues or complaints

• Ability to work in a fast-paced environment with minimal supervision

• Excellent verbal and written communication skills

• Ability to manage large volume of work, including complex legal issues that may arise suddenly

• Ability and willingness to work as a team player, with comfort interacting with associates across departments and job levels, including senior executives

• Strong analytical and organizational skills

Basic Qualifications:

• Juris Doctorate with state bar admission

• At least 8 years of law firm, government or in house legal department experience

Preferred Qualifications:

• 10+ years experience working within the financial service industry

• 10+ years experience working on consumer regulatory matters

• Knowledge of consumer lending product regulations

• Experience in managing a team of legal associates

• Proficient computer skills in Microsoft Office suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-49